Zendeskงาน

I run an online business that’s growing fast, and I need a reliable specialist to handle live-chat...can’t resolve to me or my team. I’ll provide access to the chat dashboard, a concise knowledge-base, tone-of-voice guidelines, and a clear escalation flow. In return, I expect: • Quick, friendly responses that stay on brand • Accurate capture of customer details and conversation notes • Proactive follow-ups when issues can’t be solved on first contact Experience with popular chat systems (Zendesk Chat, Intercom, LiveChat, or similar) is a plus, though I’m open to whichever platform best fits our needs. If you have a track record of keeping response times low and satisfaction scores high, I’d love to hear how you can help kee...

I'm looking for a skilled developer to create a custom CRM system tailored to my business needs. Essential features should include: - Lead management - Contact management - Sales tracking Additionally, the CRM should integrate with: - Email services (e.g., Gmail, Outlook) - Customer support tools (e.g., Zendesk) - Marketing automation (e.g., Mailchimp) The primary goal of this CRM is to improve customer relationships. Ideal Skills and Experience: - Proven experience in CRM development - Strong understanding of integration with various platforms - Ability to customize features based on specific business requirements - Excellent communication skills to gather and implement feedback Please provide examples of similar projects you've completed. What we need: -DocuSign in...

...secara cepat, sopan, dan akurat sepanjang jam kerja yang akan kita sepakati bersama. Tugas utama: • Menangani semua sesi live chat, mulai dari sapaan awal hingga penyelesaian masalah atau eskalasi. • Menyediakan dukungan pelanggan dalam beberapa bahasa—minimal Bahasa Indonesia dan Inggris; bahasa tambahan menjadi nilai plus. • Mencatat setiap interaksi penting di dashboard yang kami gunakan (mis. Zendesk, Freshchat, atau platform serupa) agar tim lain bisa menindaklanjuti. • Melaporkan tren pertanyaan berulang dan memberi saran perbaikan pada FAQ atau alur layanan. Saya mengutamakan freelancer yang: • Berpengalaman di customer support online, khususnya live chat. • Terbiasa multitasking dan menjaga nada komunikasi yang konsisten. • Mampu...

...secara cepat, sopan, dan akurat sepanjang jam kerja yang akan kita sepakati bersama. Tugas utama: • Menangani semua sesi live chat, mulai dari sapaan awal hingga penyelesaian masalah atau eskalasi. • Menyediakan dukungan pelanggan dalam beberapa bahasa—minimal Bahasa Indonesia dan Inggris; bahasa tambahan menjadi nilai plus. • Mencatat setiap interaksi penting di dashboard yang kami gunakan (mis. Zendesk, Freshchat, atau platform serupa) agar tim lain bisa menindaklanjuti. • Melaporkan tren pertanyaan berulang dan memberi saran perbaikan pada FAQ atau alur layanan. Saya mengutamakan freelancer yang: • Berpengalaman di customer support online, khususnya live chat. • Terbiasa multitasking dan menjaga nada komunikasi yang konsisten. • Mampu...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions ...

...system monitoring—so I’m looking for someone comfortable switching between these modes without losing focus. Flawless attention to detail is the priority. If you are the kind of person who double-checks every figure in Excel, spots small anomalies in dashboards, and keeps communication clear and courteous even under pressure, you will fit in well. Familiarity with tools such as Microsoft Excel, Zendesk, and remote-access platforms like TeamViewer would be a strong advantage; if you already work with comparable apps, just let me know. Daily availability, a quiet work environment, and stable internet are essential because response times matter. I will provide concise SOPs for each activity, but I value proactive troubleshooting: if you detect an inconsistency or a pat...

...messages that range from order status checks to simple product questions. The goal is to provide clear, friendly answers that keep response times low and satisfaction high. Because our audience is international, I need replies crafted in more than one language. Please tell me which languages you write fluently and how you ensure tone consistency across them. Experience with shared mailboxes (e.g., Zendesk, Gorgias or Freshdesk) is helpful, but if you prefer another platform let me know—what matters is that all conversations stay organized and searchable. Deliverables • Same-day responses to every email that lands between Monday and Friday • Accurate, courteous answers aligned with our existing FAQ and policies • A brief weekly summary of recurring iss...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions ...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions ...

Key Deliverables • Timely invoice generation and distribution using QuickBooks, Xero, or similar cloud accounting tools • Accounts receivable monitoring with proactive follow-ups on overdue payments • Accurate payment reconciliation and bookkeeping updates to maintain cl...prevent delays Track receivables and create a follow-up system for overdue accounts Maintain organized call notes and customer interaction records Deliver weekly performance updates on invoices sent, payments received, and outstanding balances Requirements for Efficient Execution • Access to accounting platform (QuickBooks/Xero/FreshBooks or similar) • Access to CRM or helpdesk system (Freshdesk, Zendesk, etc.) • Clear call handling guidelines and escalation procedures • Shared ...

...now need it finished and polished into a best-in-class informational site that matches the experience users expect from today’s leading SaaS platforms. Scope of work The site must clearly present our story, services, blog articles, Help & Support, all wrapped in a modern, responsive UI that guides visitors naturally from discovery to conversion. A dedicated Help & Support area will surface Zendesk articles and open tickets without ever leaving the site, while every lead and contact event should flow automatically into HubSpot through their public APIs. Subscriptions and add-on purchases will be taken directly on the site, so a production-ready payment gateway (Stripe, PayPal or a comparable provider you suggest) has to be integrated with secure tokenised check...

Caut o persoană care să preia rolul de prim punct de contact pentru clienții mei. Am nevoie de cineva cu abilități excelente ...solicitărilor până la rezolvare. • Întocmirea unor rapoarte scurte, zilnice, despre problemele recurente și feedback-ul primit. • Propunerea de soluții pentru îmbunătățirea experienței utilizatorilor. Ceea ce caut • Română scrisă și vorbită impecabil; engleza la nivel conversațional reprezintă un avantaj. • Atitudine calmă, orientată spre soluții. • Familiaritate cu unelte de ticketing (ex.: Zendesk, Freshdesk) sau disponibilitatea de a învăța rapid. Dacă îți place să comunici și ai răbdare să ajuți oamenii, aștept cu interes mesajul tău împreună cu un scurt exemplu de intera...

Necesito a alguien que se encargue de la atención al cliente en línea durante media jornada (4 horas continuas) de lunes a viernes. Todo el trabajo es 100 % remoto y se realiza en español. Qué harás • Responder consultas por chat, correo y redes sociales con un tono cordial y profesional. • Registrar cada interacción en nuestro pequeño CRM (Zendesk o similar). • Escalar incidencias técnicas básicas siguiendo un guion claro. • Enviar un breve informe diario con los casos resueltos y los pendientes. Perfil que busco • Excelente redacción y ortografía en español. • Experiencia previa en servicio al cliente o community management. • Buena conexión a i...

...escalation; summarize the issue before passing it on. • Keep an internal FAQ up to date so our responses stay consistent. • Send me a short weekly report highlighting volume trends, recurring pain points, and opportunities to improve the product or documentation. Tools & workflow I’m currently leaning toward Gmail with filters and canned responses, but I’m flexible—if you’re more comfortable in Zendesk, Help Scout, Freshdesk, or a similar ticket system, let me know. The goal is a streamlined setup that keeps customer satisfaction high. Ideal fit You have previous customer support experience, write fluent, friendly English, and can empathize with users while staying concise. Familiarity with simple SaaS or service workflows is a plus. D...

I need an engaging series of live, online and recorded sessions that will strengthen my team’s process knowledge and guide them through every step of Zendesk customer-service workflow. The goal is for each participant to understand how to operate the system, main workflow processes within the retail customer service department. Learning how to translate that knowledge into clear answers online, and how to move a customer smoothly from first contact to resolution inside zendesk’s system. Sessions will run on Zoom or Microsoft Teams and should mix short presentations, screen-share demos of the workflow, breakout activities, and quick quizzes. Handouts, slide decks, and a recording of each class have to be provided so new hires can revisit the material later. Please show ...

...and turning complaints into resolutions that leave people smiling. Each touchpoint must be logged in our CRM, and you’ll create or update customer records as needed so nothing slips through the cracks. Clean, friendly written English is a must because most of the work happens over email and live chat, with the occasional follow-up call. If you’ve already worked inside platforms such as HubSpot, Zendesk, Freshdesk, or a similar tool, be sure to highlight that experience. I can also put your bookkeeping or research skills to use, think reconciling a small batch of invoices in QuickBooks or digging up quick market comparisons, so there’s room for extra hours if you’re interested. Deliverables • Inbox and chat channels cleared daily with prompt, accu...

Our accessibility consultancy is ready to turn Zendesk into a true self-service hub. I need the Help Center configured from the ground up, complete with a logical category hierarchy, polished article templates, and automated ticket flows that deflect repetitive questions while still feeling personal. I have been on Freelancer for more than a decade (under ClinicSolutions) but needed to set up a separate account for this work for payment purposes Content requirements • Articles and how-to guides that walk users through common accessibility challenges and our recommended fixes • A concise FAQ section surfaced through Zendesk’s search and bot suggestions • Space for embedded video tutorials (script outlines and placeholder links are fine; the production t...

I need a reliable partner who can handle up to ten customer-complaint emails a day and answer each one with an empathetic, understanding tone that reflects our brand. Every reply should do more than acknowledge the problem; it should move the customer toward a full resolution whil... log them in a shared tracker, and offer concise suggestions that could prevent those complaints from reappearing. Daily deliverables: • Write and send responses to all incoming complaints (1-10 emails). • Close or correctly escalate each ticket and add complete internal notes. • Record patterns you notice and propose practical fixes. If you already work comfortably inside tools such as Zendesk, Freshdesk, Help Scout, or a similar platform, mention that experience so we can get you u...

...mentionnées. • Consigner chaque interaction dans notre outil helpdesk et suivre les tickets jusqu’à leur clôture. • Remonter les points récurrents ou critiques à l’équipe interne. Profil souhaité : • Maîtrise écrite et orale du français, du cantonais traditionnel de Hong Kong, du mandarin et du hakka. • Expérience préalable en support client ou helpdesk. • Aisance avec les outils de ticketing (Zendesk, Freshdesk ou équivalent). • Sens du détail, réactivité et attitude orientée solutions. Livrables attendus : 1. Gestion quotidienne des tickets avec un taux de réponse dans les délais convenus. 2. R...

I operate in the Sales industry and rely on Infloww for r...CRM stays clean. When an issue can’t be resolved on the spot, you’ll tag it for follow-up or escalate it to the right team member. Success for this role means: • First response time consistently under 30 seconds • Accurate, concise notes for every chat session • A weekly summary highlighting common questions, potential improvements, and any lost-sale insights If you already know LiveChat, Zendesk, Intercom, or similar tools that’s a plus, but mastery of Infloww is what matters most. Clear English, a helpful tone, and the ability to multitask across several chats at once are essential. Let me know your typical coverage windows and a brief example of how you’d greet a new visitor,...

I want to cut the lag between a customer’s first email or phone call and our very first r...that’s template scripting, ticket-routing tweaks, or lightweight automation. • Draft clear response guidelines my team can follow from day one. • Set measurable targets so we can track improvement and keep momentum after you hand off the plan. You’ll have direct access to me plus sample transcripts, inbox metrics, and call logs. If you have experience shortening first-response times through Zendesk, Freshdesk, or similar help-desk tools, that’s a bonus but not a must—solid, proven ideas are what matter most. Once the assessment and roadmap are delivered, we can talk about optional hands-on implementation, but for now I need the action plan tha...

...d’automatiser la prise en charge des demandes courantes. L’objectif est clair : mettre en place un support client automatisé fondé sur des modules existants, avec un niveau de personnalisation standard. Votre mission : • Auditer nos canaux actuels (site, courriels, éventuel CRM) pour identifier les points de contact prioritaires. • Sélectionner et configurer une plateforme adaptée (ex. Dialogflow, Zendesk AI, Rasa, GPT-based chatbot) sans développement complexe sur mesure. • Entraîner le modèle sur notre base FAQ et nos scénarios types, puis tester le flux conversationnel afin d’assurer des réponses cohérentes et rapides. • Intégrer la solution aux o...

...need a specialist who can turn ChatGPT into a friendly, always-on support agent. The focus is narrow and clear: generate accurate, conversational chat responses that feel genuinely helpful rather than scripted. Here’s what I have so far: • A knowledge base containing product documentation and common troubleshooting steps (Markdown and PDF). • Access tokens for OpenAI and our live-chat platform (Zendesk Chat, but I can switch if you recommend a better fit). • A rough list of recurring questions pulled from the last six months of transcripts. What I’m missing—and what I’d like you to deliver—is a refined prompt-engineering workflow that teaches ChatGPT how to: 1. Detect intent from incoming chat messages. 2. Pull the correct answer (or...

...need a specialist who can turn ChatGPT into a friendly, always-on support agent. The focus is narrow and clear: generate accurate, conversational chat responses that feel genuinely helpful rather than scripted. Here’s what I have so far: • A knowledge base containing product documentation and common troubleshooting steps (Markdown and PDF). • Access tokens for OpenAI and our live-chat platform (Zendesk Chat, but I can switch if you recommend a better fit). • A rough list of recurring questions pulled from the last six months of transcripts. What I’m missing—and what I’d like you to deliver—is a refined prompt-engineering workflow that teaches ChatGPT how to: 1. Detect intent from incoming chat messages. 2. Pull the correct answer (or...

...rapi; kemampuan Bahasa Inggris atau Mandarin akan menjadi nilai tambah karena ke depannya kami berencana memperluas dukungan multibahasa. • Mencatat kasus penting, eskalasi, dan umpan balik pelanggan dalam laporan ringkas di akhir shift. • Memberi saran perbaikan proses jika menemukan pola masalah berulang. Yang saya butuhkan dari Anda – Pengalaman nyata di customer service berbasis chat (Zendesk, Intercom, Freshdesk, atau sistem sejenis). – Sikap proaktif, sabar, dan mampu menenangkan pelanggan. – Koneksi internet stabil dan perangkat siap pakai selama shift. – Ketersediaan jam kerja yang fleksibel, termasuk akhir pekan bila dibutuhkan. Deliverable harian: semua tiket/percakapan terselesaikan sesuai KPI, plus laporan akhir hari dal...

...support ticket one minute, sales call the next • Strong communication skills — empathetic with customers, persuasive with prospects • Data-driven — you track metrics and use them to improve • Self-starter who takes ownership and doesn't wait for direction Bonus: • Experience in niche/technical product e-commerce • Familiarity with the 3D printing or maker community • Experience with helpdesk tools (Zendesk, Freshdesk, Gorgias, etc.) • Experience with CRM tools (HubSpot, Pipedrive, etc.) • B2B sales experience alongside B2C support • Multi-language skills --- HOW WE WORK • Remote, flexible hours • Clear communication, ownership mindset • Customer-first mentality — every interaction matters • ...

I ne...smoothly between phone calls and the email queue inside our Zendesk and Shopify dashboards. Most contacts are about order status, returns, shipping or other general questions—nothing too technical, but every reply must sound friendly, confident and in clear, accent-neutral English. You’ll log in to Zendesk, pick up inbound calls, respond to tickets, document every interaction and, when needed, hop into Shopify to look up orders, issue refunds or update tracking. I’ll supply FAQs, call scripts and account access; you bring the calm voice, quick typing and solid grasp of both platforms. Reliability during agreed shifts, a quiet workspace and accurate ticket notes are the key deliverables. Let me know about your past roles in Zendesk and Shopify...

...mail environment is in place, Zendesk will become our single ticketing hub. Both WL and Granadilla Swim must be configured as separate brands inside Zendesk, historical tickets migrated over from Zoho Desk, and all support addresses redirected so nothing slips through the cracks. Finally, internal email and support rules have to be locked down to keep the flow tidy and secure. Deliverables • Google Workspace (Business) fully deployed for WL, added as secondary domain • 11-50 staff users created with brand-appropriate aliases • Department role addresses implemented via Google Groups • Zendesk configured with two brands (WL + GS) • Zoho Desk tickets migrated into Zendesk with intact metadata • Support mail routing swi...

...commande, confirmer la réception et vérifier les détails d’expédition. • Répondre aux questions sur les délais, les numéros de suivi et les éventuels retards. • Mettre à jour le client à chaque étape (prise en charge, préparation, expédition, livraison). • Remonter toute anomalie au service logistique afin d’apporter une solution rapide. Je fournis : – Accès à notre plateforme de chat (Zendesk Chat) déjà connectée à l’outil e-commerce. – Un guide de réponse et la base de connaissances produits. J’attends : – Une excellente maîtrise écrite du françai...

I need a reliable customer-service specialist who can take full ownership of order-related email inquiries. Your...escalate any delays. • Handle returns & exchanges: explain our policy, issue return labels through the portal I’ll provide, and follow through until the replacement or refund is confirmed. • Process cancellations: verify eligibility, cancel in the system, and confirm the outcome to the customer. I’ll grant you access to our shared inbox and order-management dashboard; familiarity with tools like Zendesk or Gorgias is a plus but not mandatory. Responses should be courteous, on-brand, and sent within agreed-upon SLAs. Deliverables are accepted once the inbox is consistently cleared, customers receive correct resolutions, and ticket logs s...

Necesito cubrir la atención al cliente de mi sitio web exclusivamente los fines de semana. El chat ya dispone de respuestas automáticas básicas; tu labor será supervisar esas respuestas, intervenir de forma humana cuando la consulta lo exija y optimizar los mensajes preconfigurados para que cada interacción sea rápida ...de respuestas automáticas. • Escalar incidencias técnicas mediante un formulario interno y dejar constancia en nuestro CRM. • Al finalizar cada jornada, entregar un breve informe con número de conversaciones atendidas, tiempos de respuesta y temas frecuentes. Trabajo 100 % en español; valoro redacción impecable y tono cordial. Si ya has manejado herramientas de chat híbrido (...

I’m looking for a seasoned Zendesk specialist who can sit with me (remote screen-share is fine) for a few focused hours and walk me through three areas: • Building Explore reports with practical filters. My top priority is learning how to slice Ticket resolution times and Agent performance metrics—plus a custom “time spent per customer” field—by date range and agent name. I want to leave the session with at least one working dashboard and the confidence to duplicate the process on my own. This is not just a report with one filter, but how filters can work together. • Making the most of Zendesk’s AI chat. I already have the feature enabled; I need guidance on training phrases, intent routing and best-practice configuration so the bot h...

...recordatorios / Calendar & Reminder Handling I’ll grant you access to our shared inboxes and scheduling tools so you can triage messages, draft or send responses, and keep my calendar organized with timely reminders. Clear, polite communication in both languages is essential, and I value proactive updates so I always know what’s pending and what’s resolved. If you already use tools like Gmail filters, Zendesk, Freshdesk, or Google Calendar, let me know—those skills will help you get up to speed faster. Consistency and confidentiality are vital; anything you handle must stay strictly within our team. Please tell me: • Your typical working hours and preferred time zone • Any experience you have managing bilingual customer support or inb...

...helpful replies in flawless Italian or Romanian according to the customer’s language. • Tag, escalate, or summarize any technical or billing-related issues so my internal team can step in. • Maintain accurate records of each interaction in our ticketing platform (Zendesk). What will make you stand out • Proven written fluency in both Italian and Romanian. • Solid grasp of polite business email etiquette and customer-first language. • Experience with high-volume inboxes (50+ tickets per day) and tools such as Zendesk, Freshdesk, or Gorgias. • The initiative to suggest template improvements and spot recurring questions we can convert into macros or knowledge-base articles. Deliverables 1. Daily cleared inbox with any pending ...

...turn complex Information Technology topics into clear, accurate documentation. Here’s what I need right now: • Author-level documentation for one web or software product (install guides, user manuals, and API overviews). • Concise in-line comments and change logs that developers can reference quickly. • A short knowledge-base article (≈800 words) formatted for a help-center CMS such as Zendesk or Confluence. I will supply access to the product, existing specs, and SME contacts; you’ll bring your expertise in structuring content, adopting consistent terminology, and illustrating workflows with simple diagrams or annotated screenshots where useful. Deliver the final files in both Markdown and PDF, with any images as separate, optimised...

...translators. * Ability to explain technical issues in simple, user-friendly language. * Patient, customer-focused mindset with strong attention to detail. * Reliable, self-motivated, and comfortable working independently as a freelancer. Nice to Have: * Experience supporting **streaming platforms, SaaS products, or subscription-based services. * Familiarity with ticketing/helpdesk tools such as Zendesk, Freshdesk, LiveAgent, or similar. * Experience with account management, billing, or payment-related support. * Bilingual (English/Spanish) is a plus, but not required. What We Offer: * Fully remote freelance collaboration. * Consistent support workload. * Opportunity to work with a growing streaming platform....

Necesito incorporar a una persona que gestione la atención al cliente exclusivamente por chat.
 Trabajo 100 % remoto, enfocado en usuarios hispanohablantes (Uruguay y resto de LATAM).
 Qué espero de tu parte:
 • Responder consultas entrantes de forma clara, cordial y eficiente. • Mantener un promedio de tiempo de respuesta inferior a 2 minutos. • Registrar cada interacción en nuestro CRM (Zendesk). • Escalar incidencias complejas siguiendo el protocolo interno. Perfil ideal:
 • Experiencia comprobable en soporte por chat. • Excelente ortografía y redacción en español. • Buena conexión a internet y equipo propio. • Capacidad para aprender rápidamente sobre nuestros producto...

...gamers for gamers, we're breaking down the walled gardens of RGB ecosystems, turning your desk into a canvas and your setup into an extension of your identity. Join us in building the future of RGB. The Role: You'll be the frontline voice of SignalRGB, providing technical support and building community trust. This role requires weekend availability during U.S. business hours. What You'll Do: -Zendesk Support -Respond to tickets within SLA timeframes -Troubleshoot device compatibility, software issues, and configurations -Guide users through setup and effect customization -Escalate complex bugs with detailed documentation -Handle billing, refunds, and subscription issues Community Engagement: -Support users on Reddit, Discord, and forums -Identify trending iss...

Title: RPA / Automation Engineer (Python + AI Agents) — 1-month contract (Google Workspace, Kafka, S3, Redshift, Jira, Zendesk, Zoho) We’re a Voice AI company hiring a freelancer to build code-first automations across Ops Engineering + Finance. Many workflows are manual and spreadsheet-based (Google Sheets/Excel). We want production-ready automations shipped weekly (bug-free and deployable as soon as finished). Stack/Systems: Google Workspace, Kafka, S3, Amazon Redshift, Jira, Zendesk, Zoho CRM, Presto One (internal), Hex (nice-to-have). Preference: code-first integrations; open to Zapier for basic trigger/routing automations. Engagement structure (important) * This is intended as a 1-month contract, but Week 1 is a paid trial. * At the end of Week 1, we will de...

Web sitemin canlı sohbeti gün boyu aktif tutulacak ve ziyaretçiler satışla ilgili sorularını ya da genel müşteri hizmeti taleplerini dakikalar içinde çözüme kavuşturacak net, samimi ve bilgili bir destek uzmanı arıyorum. Platform sadece web, herhangi bir mobil uygulama entegrasyonu yapılmayacak; dolayısıyla masaüstü odaklı LiveChat, , Zendesk Chat veya benzeri araçlara hâkim olman yeterli. Çalışma saatleri tam zamanlıdır; haftanın beş günü boyunca kesintisiz çevrim içi kalmanı ve gelen her mesaja 30 saniye içinde ilk yanıtı vermeni bekliyorum. Teknik konular bende; senin görevin müşteriyi dinleyip satışa yönlendirmek veya genel soruları hızlıca yanıtlamak, gerekirs...

My growing online store is ready to move from ad-hoc replies to a proper customer care workflow. I am looking for someone who can take full ownership of two key areas: • Phone support – answer incoming calls, resolve or triage issues, and log every interaction inside our ticketing tool (Zendesk Talk, Freshdesk, Aircall or a comparable VoIP platform of your choice). A friendly, native-level English tone and clear documentation are essential. • Instagram live-chat enablement – although our primary need is voice, I also want to start handling customer DMs on Instagram in a structured way. You will help connect Instagram messaging to the same help-desk pipeline, set up quick-reply templates, and then manage the chat during business hours. Deliverables 1. Configu...

...problems so we can solve them together You’ll log into our help-desk and chat platform, respond to incoming requests, tag and update each ticket properly, and keep concise internal notes. Any complex technical questions can be handed off—your role focuses on great service rather than deep troubleshooting. If you have prior experience in email or chat support, let me know the tools you used (Zendesk, Intercom, Freshdesk, etc.) and typical daily volume you handled. I’d also appreciate a quick line on your usual working hours and time zone so we can plan coverage. Deliverable: steady, same-day responses with a first-reply time under one hour during the agreed shift. I’ll start with a paid trial day; if it’s a good fit, I’d like to extend this i...

...prepared—or, when needed, have a reliable proxy step in for me. My biggest priorities are: • Sharpening my troubleshooting flow so I can talk through common Windows, network, and hardware issues with confidence. • Polishing customer communication skills, especially de-escalation and clear ticket updates. • Demonstrating hands-on knowledge of leading help-desk platforms such as ServiceNow, Zendesk, or Freshdesk. Here’s what I’m looking for from you: 1. Targeted coaching sessions that break down likely technical questions and the best-practice answers interviewers expect. 2. Mock video interviews that replicate the real environment, followed by actionable feedback. 3. A discreet solution for interview proxy support on both live vid...

I’m looking for a friendly, genuinely empathetic customer-support prof...quickly grasp what each customer needs, and reply in clear, upbeat language that turns issues into positive experiences. On social media, you’ll respond to comments and handle direct messages; no content creation is required—just timely, thoughtful engagement that shows we’re listening. I’ll provide product knowledge, tone guidelines, and access to the chat and social tools we use (e.g., Intercom, Zendesk, or similar). You’ll log each interaction, flag anything urgent, and keep me posted with concise daily summaries so we can spot trends early. If you thrive on helping people, keep cool under pressure, and write crisp, error-free English, I’d love to hear how you can ...

Necesito incorporar a una persona que gestione la atención al cliente exclusivamente por chat.
 Trabajo 100 % remoto, enfocado en usuarios hispanohablantes (Uruguay y resto de LATAM).
 Qué espero de tu parte:
 • Responder consultas entrantes de forma clara, cordial y eficiente. • Mantener un promedio de tiempo de respuesta inferior a 2 minutos. • Registrar cada interacción en nuestro CRM (Zendesk). • Escalar incidencias complejas siguiendo el protocolo interno. Perfil ideal:
 • Experiencia comprobable en soporte por chat. • Excelente ortografía y redacción en español. • Buena conexión a internet y equipo propio. • Capacidad para aprender rápidamente sobre nuestros producto...

I’m looking for a friendly, genuinely empathetic customer-support prof...quickly grasp what each customer needs, and reply in clear, upbeat language that turns issues into positive experiences. On social media, you’ll respond to comments and handle direct messages; no content creation is required—just timely, thoughtful engagement that shows we’re listening. I’ll provide product knowledge, tone guidelines, and access to the chat and social tools we use (e.g., Intercom, Zendesk, or similar). You’ll log each interaction, flag anything urgent, and keep me posted with concise daily summaries so we can spot trends early. If you thrive on helping people, keep cool under pressure, and write crisp, error-free English, I’d love to hear how you can ...

I’m looking for a friendly, genuinely empathetic customer-support prof...quickly grasp what each customer needs, and reply in clear, upbeat language that turns issues into positive experiences. On social media, you’ll respond to comments and handle direct messages; no content creation is required—just timely, thoughtful engagement that shows we’re listening. I’ll provide product knowledge, tone guidelines, and access to the chat and social tools we use (e.g., Intercom, Zendesk, or similar). You’ll log each interaction, flag anything urgent, and keep me posted with concise daily summaries so we can spot trends early. If you thrive on helping people, keep cool under pressure, and write crisp, error-free English, I’d love to hear how you can ...

...rapidamente dúvidas de clientes, registrar cada interação em nosso help-desk e encaminhar solicitações que exijam nível técnico maior: esse é o núcleo do trabalho. Atendo meus próprios projetos digitais e preciso de alguém que, de forma remota, me ajude a manter o índice de satisfação sempre acima de 90 %. O atendimento será feito por chat, e-mail e WhatsApp, todos em português. Ferramentas como Zendesk ou Freshdesk já estão configuradas; basta entrar, seguir os macros que deixei prontos e manter a cordialidade no padrão da marca. Peço ainda relatórios simples no fim do expediente para que eu acompanhe métricas de tempo de res...

...centre on customer support—answering questions, guiding users through simple troubleshooting steps, logging each interaction, and ensuring issues are either resolved or correctly escalated. You will log in to our cloud phone system during agreed-upon hours, greet callers warmly in their preferred language, and document the outcome of every conversation in our CRM. Familiarity with tools such as Zendesk, Freshdesk, or a comparable ticketing platform will help you hit the ground running, though I can provide quick onboarding if needed. A stable internet connection, a quality headset, and a quiet workspace are essential. Deliverables: • Real-time, bilingual call handling within the scheduled shift • Clear, concise notes entered into the CRM for each ticket ...

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