Customer Service is an essential component of a successful business. It involves providing customers with quality support to their inquiries, suggestions, grievances, or any matters related to the business. A customer service specialist is a personnel who specializes in providing top-notch customer service.

These professionals strive to go above and beyond customer’s expectations and provide efficient solutions tailored to their needs. Their job descriptions also consist of tasks such as responding to customer inquiries quickly and accurately, analyzing information, diagnosing real problems, recording customer feedbacks, creating customized support plans for each customer, monitoring customer relationship management tools, executing follow-ups, applying problem-solving strategies, among other duties. These tasks emphasize on building customers’ trust and fostering relationships with them.

Here’s some projects that our expert Customer Service Specialist made real:

  • Interpreting services in multiple languages
  • Lead generation and virtual assistance
  • Site verification across different countries
  • Product testing on global scale
  • Field research projects
  • Merchandise supervisors

The projects aforementioned demonstrated the ability of a Customer Service Specialist to provide seamless support for businesses around the world. By hiring such a freelancer on Freelancer.com, you are entrusting your customers’ satisfaction to professionals who are experts in dealing with customers’ needs and inquiries. With this knowledge and skillset at hand, you can immediately experience a far reaching beneficial impact on your business. You don't need to worry about not being able to cope with a sudden spike of customers' inquiries or missing out on feedback or suggestions that could help you improve your services. So don't wait any longer! Post your project now on Freelancer.com and hire one of our expert Customer Service Specialists!

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    37 งานที่พบ, การเสนอราคา USD

    I am in need of a vigilant and proactive personal assistant who can help manage my emails, schedule appointments, and conduct miscellaneous research. This job requires an anticipated commitment of less than 10 hours a week. Key Responsibilities: - Managing and sorting emails - Scheduling and rescheduling appointments - Researching various topics as needed Ideal Skills and Experience: - Previous experience in a similar role preferred - Excellent time management and prioritization skills - High level of proficiency with email software - Ability to conduct research effectively and efficiently Communication: All instruction and updates will be handled through email, chatting and calls. Please be sure to check your email regularly for updates and further instructions. I am looking for someo...

    $134 (Avg Bid)
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    Multi-functional Chat Agents Needed 6 วัน left
    ยืนยันแล้ว

    I am in need of chat agents who are flexible and multi-skilled. The ideal candidate will be comfortable handling a variety of tasks and roles, from customer support to sales and technical support. Please start your bid by telling us who your favorite actor is so we know your bid is not auto generated Key Responsibilities: - Handling customer inquiries, providing product information, and resolving technical issues. The agents will be using our company's proprietary platform, so familiarity with this software is essential. Ideal candidates for this project will have experience in customer service, sales, and technical support, and must be able to adapt to a fast-paced and high-pressure environment. Strong communication skills, problem-solving abilities, and a customer-centric attit...

    $5 / hr (Avg Bid)
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    International Calling Sales Agent Needed 6 วัน left
    ยืนยันแล้ว

    I'm looking for a skilled sales agent who can assist with both outbound and inbound calls for our international calling service. The primary regions to target are Europe and Asia, so a good understanding of the cultures and languages in these areas would be an advantage. Key Responsibilities: - Handling outbound calls to potential customers - Managing incoming calls from customers interested in our international calling service - Understanding the unique cultural aspects of Europe and Asia to better tailor our service offerings Ideal Skills and Experiences: - Proven experience in sales or customer service, especially in a call-center environment - Excellent communication skills in English - Multilingual proficiency, particularly in European and Asian languages, is a plus - Familiari...

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    Looking for appointment setter (you must have a dialer and leads) 6 วัน left
    ยืนยันแล้ว

    I'm looking for an experienced appointment setter that can help me target business owners in the technology industry. Your main responsibilities will include: - Making sales consultation calls to our target audience - Scheduling appointments with the interested leads You must have a dialer and leads to start this project. The goal is to secure appointments for our sales executives with potential clients. You should be comfortable making cold calls, have a professional demeanor, and be persuasive in your communication. Please bid only if you have experience setting appointments in the technology industry and can provide a proven track record of successful appointments.

    $19 (Avg Bid)
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    I run a plumbing repair service in the USA and I'm in need of an experienced and efficient call handling service. The primary aim is to generate leads and convert them into qualified calls. Please note that this project involves inbound calls only. Key requirements: - Calls should be focused on plumbing repair services exclusively. - Target geographical area is local areas/cities in the USA. Handling calls: - Calls should only be accepted during business hours. Ideal qualifications: - Proven experience in call handling and lead generation. - Excellent communication skills. - Knowledge of plumbing services is a plus but not mandatory. - Understanding of the local US market. Please bid for this project if you can deliver high quality and qualified calls.

    $13 (Avg Bid)
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    Online Customer Support Ticket Manager 6 วัน left
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    I'm seeking a skilled individual to handle my customer support tickets, particularly those related to technical support. Key Responsibilities: - Respond to customer support tickets: You'll be engaging with customers who have technical issues or queries. - Post-resolution Communication: Keep the customers informed about the resolution of their problem. The ideal candidate should have: - Experience in technical customer support: Previous experience in handling similar customer support tickets would be ideal. - Excellent written communication skills: You'll need to communicate clearly and effectively with customers. - Adept with CRM systems: Proficiency in using customer relationship management tools is necessary, as we operate through a ticketing system. This is a part-ti...

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    Real-Time Chat Agent Needed 5 วัน left
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    Job Opportunity: Live Chat Agent Pay: 3 per hour plus bonuses that make the average earning 4-$6 per hour depending on performance. Role: We are seeking enthusiastic and dedicated Live Chat Agents to join our team. As a Live Chat Agent, you will be responsible for providing exceptional customer service through live chat support. Requirements: if youre reading this start your bid with telling us your favorite fruit so we know you've read this Excellent communication skills Ability to multitask and handle multiple chat conversations simultaneously Strong problem-solving skills Reliable internet connection Benefits: Flexible working hours Performance-based bonuses Opportunity for growth within the company Join us and be a part of a dynamic team where your efforts are rewarded!

    $4 / hr (Avg Bid)
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    Telemarketing: Real Estate Agent Outreach 5 วัน left
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    I'm in need of a skilled individual that can speak fluent English, to assist with calling real estate agents that are in the United States. The goal is to introduce them to our free Real Estate Agent Program, answer any questions they might have, and ultimately get them to join our program. As there is no cost to the agent, it is NOT a sale but an introduction and enrollment. NOTE: This is an entry-level position, and advancement opportunities will be available. Key Requirements: - Fluent English speaker - Experience in sales, cold calling or telemarketing - Strong communication and persuasion skills - Familiarity with the real estate industry is a plus - Must have a Voip enabled computer system with internet service able to produce business level quality performance. Tasks: - Ma...

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    I'm in need of a professional who can assist me in conducting pre-employment vetting specifically focusing on employment history. Key Requirements: - Conduct an extensive background check solely on employment history - Verify the accuracy and credibility of provided employment records Ideal Skills and Experience: - Expertise in verifying the authenticity of employment records - Strong attention to detail and accuracy

    $40 - $55
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    $40 - $55
    0 คำเสนอราคา

    I'm in search of skilled sales executives to help boost my retail business. Key Responsibilities: - Lead Generation: You'll be responsible for identifying and attracting potential customers. - Customer Relationship Management: You will be managing and maintaining relationships with our clients. Ideal Freelancer: - Prior Experience: A background in sales, particularly within the retail sector, is highly desirable. - Strong Communication Skills: You must be an effective communicator to handle customer relationships. - Proven Track Record: A history of successful lead generation is a plus. Please share your past work and experience in your application. I look forward to hearing from you.

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    Buscamos para incorporación inmediata, captador remoto con experiencia en el sector inmobiliario, proactivo/a, dinámico/a, con don de gentes, y con gran capacidad de trabajo. En que consistirá el trabajo: -Captación de inmuebles y su puesta en comercialización. -Atención de clientes compradores, propietarios e inquilinos. -Negociación y cierre de operaciones. Requisitos: -Experiencia comercial -Habilidad para contactar clientes en frío y generar oportunidades de negocio Condiciones: -5 días de prueba que serán pagados si pasas la prueba, de lo contrario no se pagan. -Sueldo USD $3.10/hora + Comisiones sobre ventas e incentivos mensuales, según consecución de objetivos. -Los pagos se hacen por medio de...

    $17 / hr (Avg Bid)
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    Buscamos para incorporación inmediata, agente comercial remoto con experiencia en el sector inmobiliario, proactivo/a, dinámico/a, con don de gentes, y con gran capacidad de trabajo. En que consistirá el trabajo: -Atención de clientes compradores, propietarios e inquilinos. -Asistencia a visitas de inmuebles y su posterior seguimiento. -Negociación y cierre de operaciones. Requisitos: -Experiencia comercial -Habilidad para contactar clientes en frío y generar oportunidades de negocio Condiciones: -5 días de prueba que serán pagados si pasas la prueba, de lo contrario no se pagan. -Sueldo USD $3.10/hora + Comisiones sobre ventas e incentivos mensuales, según consecución de objetivos. -Los pagos se hacen por medio de...

    $4 / hr (Avg Bid)
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    VA Needed for Musician/Band 4 วัน left
    ยืนยันแล้ว

    I'm seeking a Virtual Assistant to support my band. - 4 hours per weekday, 20 hours per week, starting with a 2-week paid trial. - Proficiency in spoken English is a MUST. English must be EXCEPTIONAL. 100% needed. - A passion and proficiency in computer and tech-related tasks is also required. The role will encompass a diverse range of tasks, including: - Co-ordinating Content creation with designers. - Social media management: Engaging with followers, posting updates, and potentially growing our online presence. - Email correspondence: Managing band-related emails professionally and efficiently. - Event coordination: Assisting in the logistical planning of shows and appearances. The ideal candidate will be proactive, detail-oriented, and able to manage multiple responsibil...

    $5 / hr (Avg Bid)
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    We're working with a client who is in need of a Project Manager to help facilitate a large scale project. We're in need of a project delivery expert. Required: - Anyone from Middle East, or any closer time zone. - Speaks fluent Arabic and English - Job involves managing a program and resolving delivery issues - Experience in running large scale projects - Deliver and monitor success of each projects Nice to have/s: - Project management experience, certification is a plus. - Technical expertise is also a plus but not required. The program will run for 6 months.

    $178 (Avg Bid)
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    Customer support 4 วัน left

    Hello ! Nous révolutionnons l'assistant personnel en le rendant disponible pour tous ! Autrefois réservé aux plus fortunés, ce service est maintenant accessible grâce à notre mariage unique d'humain et d'intelligence artificielle. ?? Imagines pouvoir réserver un taxi, un restaurant ou planifier un voyage d'un simple message sur WhatsApp. Pas besoin de télécharger une nouvelle application, nous utilisons l'app la plus populaire au monde pour créer des relations authentiques avec nos clients. ?? Pour créer ce service de qualité, nous avons besoin d’une équipe de qualité. Actuellement, nous avons une vingtaine d’agents externalisés en Call Center. Mai...

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    25 คำเสนอราคา

    We're working with a client who is in need of a Project Manager to help facilitate a large scale project. We're in need of a project delivery expert. Required: - Anyone from Middle East, or any closer time zone. - Speaks fluent Arabic and English - Job involves managing a program and resolving delivery issues - Experience in running large scale projects - Deliver and monitor success of each projects Nice to have/s: - Project management experience, certification is a plus. - Technical expertise is also a plus but not required. The program will run for 6 months.

    $36 / hr (Avg Bid)
    NDA
    $36 / hr การประมูลเฉลี่ย
    52 คำเสนอราคา

    As my personal assistant, your primary tasks would include: - Scheduling appointments: You'll be in charge of managing my calendar and making appointments on my behalf. - Managing email and correspondence: You'll be expected to keep my inbox organized and ensure that important emails are brought to my attention. - Running errands: You'll handle various errands on my behalf, ensuring my day-to-day activities run seamlessly. - Keeping up with my appointments: You will be responsible for ensuring that my appointments are up-to-date and that I am well-prepared for them. The ideal candidate for this role should have excellent communication skills, be detail-oriented, and have the ability to multitask efficiently. Experience in personal assistance or a similar role is a plus. I&...

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    Weekend Airbnb Customer Service Agent 4 วัน left
    ยืนยันแล้ว

    I'm in need of a reliable customer service agent to assist with the management of our Airbnb properties during weekends. Key responsibilities: - Handling booking inquiries, reservations, and assisting guests with any queries or needs they may have. - Coordinating cleaning and maintenance tasks as needed. - Essential, reacting promptly and effectively to any emergencies that arise, such as lockouts or cleaning issues. Ideal candidates will have: - Prior experience in customer service, preferably in the hospitality industry. - Excellent communication skills, even under pressure. - The ability to multitask and think on their feet. - A proactive and problem-solving approach to their work.

    $127 (Avg Bid)
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    I'm looking for an experienced and professional usher to assist in organizing and running my upcoming conference. Date: 14-18 August 2024 Venue: Orchard Road Hours: 6-12 hours per day Key Responsibilities: - Guest Registration: Ensure smooth and efficient check-in process for all attendees. - Seating Arrangement Guidance: Guide guests to their designated seats or areas. - Information and Assistance: Be ready to answer questions or provide necessary information about the event. - Setup Assistance: Help with setting up the event space before the conference begins. Skills and Experience: - Prior experience as an event usher is highly preferred. - Excellent communication and interpersonal skills. - Ability to handle multiple tasks simultaneously. - Strong problem-solving and customer...

    $8 / hr (Avg Bid)
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    I'm looking for a skilled telecaller with a proven track record in sales, specifically handling inbound calls for order inquiries. Key Responsibilities: - Addressing customer inquiries related to product orders - Ensuring customer satisfaction through effective communication and problem resolution - Upselling and cross-selling products when appropriate Ideal Skills and Experience: - Proven experience in sales, particularly in handling inbound calls - Strong communication and negotiation skills - Familiarity with order processing systems - Ability to multitask and prioritize effectively - Understanding of customer service and sales principles This role requires someone who can navigate customer inquiries with ease and drive sales through excellent service. If you believe you fit the...

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    Open source Help Desk software setup 3 วัน left
    ยืนยันแล้ว

    Setup and configure an open source or free help desk software Objectives: • A new task or ticket get created automatically with emails received to specific email addresses or also be able to create a new ticket manually by either cloning exiting tickets or creating new. • User can only see tickets assigned to them or all unassigned tickets • Alerts and Notifications and a dashboard Note: 1. Commercial application which have cost per user, like Jira, Service Desk Plus etc. are last resort. First effort to get free open source (iTOP, FreeScout etc. ) or an application with minimal cost. Please note It is not a software development project. 2. A documented setup configured for demo is needed with non-production domain before it is accepted.

    $33 (Avg Bid)
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    AI SaaS Quality Assurance Specialist 2 วัน left
    ยืนยันแล้ว

    This is a 30 hour a week position for a freelancer who can dedicate their time to our company, including attending weekly meetings at 2pm EST on Monday, Wednesday and Friday. Bid should be for monthly cost you will invoice us. About Us: is at the forefront of providing innovative AI solutions for legal professionals. We are a dynamic team of eight, serving approximately 150 customers and adding about 15 new customers weekly. As we grow, we seek a dedicated Quality Assurance Specialist to ensure our AI SaaS platform remains top-notch. Role Overview: We are looking for a meticulous and proactive Quality Assurance Specialist to join our team. This role is essential in managing our development projects, maintaining system updates, and ensuring the quality of all fixes and projects. The ...

    $1114 (Avg Bid)
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    I need an experienced customer service agent who can handle all kinds of inquiries across multiple channels including phone, email, and live chat. Dispatch vehicles to customers with doctor's appointments and provide ETAs and vehicle descriptions to brokers. Key Requirements: - Spanish and English - Proficient in phone, email, and live chat customer service - Able to provide coverage for more than 8 hours daily - Willingness to complete the project ASAP I want you to know that your primary task will be to address customer inquiries, resolve issues, and provide exceptional support across all channels. Ideal candidates should have previous experience in handling high-volume customer support, excellent communication skills, and a strong problem-solving ability. Work shifts 9 hours t...

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    I manufacture rhinestone diamond stickers and require a skilled and experienced local salesman to sell them. Key Requirements: - The ideal candidate must have established sales experience, particularly in the manufacturing or artcraft industries. - A good understanding of the local market and connections within the artcraft retail sector would be a huge plus. - Great communication skills are essential, as the role involves negotiating prices, creating sales strategies, and maintaining customer relationships. Your responsibilities will include, but are not limited to: - Proactively seeking out and establishing new business opportunities. - Meeting and exceeding sales targets. - Providing regular sales reports and forecasts. This is a fantastic opportunity for a driven and results-orient...

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    Property Manager 2 วัน left

    Property Manager full time Job Type-Remote job Location- Hello! We’re excited to reach out to you regarding a position we’re currently hiring for: Here are the details: Work from home: Enjoy the flexibility of remote work Hours: Between 10-30 hours per week (4-8 hours per day) Salary and Shift: To be discussed via direct message Paid training period: Get started on the right foot! Tasks: Gather data from Google Drive and input it into document management systems or partner websites. Review documents for accuracy and completeness. Attach supporting files to the document management system. Search for additional information to complete incomplete documents. Verify, correct, and delete unnecessary data. Qualifications: Previous experience in property management or hospitality....

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    We are seeking a highly organized and detail-oriented Virtual Assistant to support our dynamic Airbnb business. This remote position is essential to ensuring seamless operations and exceptional guest experiences. The ideal candidate will be responsible for managing communications with guests, coordinating with cleaning and maintenance staff, and maintaining an efficient workflow. We value hardworking individuals who exhibit excellent communication skills in both written and spoken English. Key Responsibilities: Guest Communication: Promptly respond to guest inquiries and messages in a professional and hospitable manner. Manage booking requests, process reservations, and handle any changes or cancellations. Provide guests with clear instructions and helpful information regarding their sta...

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    I'm on a quest for an experienced telecaller well-versed in residential real estate. The ideal individual will call internationally to clients in Dubai to qualify sellers in JVC and assist with admin work. Key Tasks: - Discuss price specifics of various residential properties with potential clients. - Qualify interested individuals based on their willingness to purchase or rent. Ideal Skills & Experience: - Telecalling experience, particularly within the residential real estate domain. - Excellent communication capabilities, with a keen ability to relay price details effectively. - Adept in discerning potential clients' interest in buying or renting properties. - should be well spoken & confident in English - will train them on the market and work together to quali...

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    I'm looking for an experienced sales professional who can conduct outbound calls in clear English for my software company. Your primary tasks will be to undertake the following: - Introduce our software to potential clients, namely small business owners and corporate decision-makers. - Effectively communicate the time-saving features, cost-saving benefits and productivity-increasing aspects of our software. - Understand the unique needs of each potential client and suggesting tailor-made solutions for them. - Scheduling sales meetings as and when potential clients express interest. I expect you to not only meet, but exceed sales targets. You will also be responsible for inputting client information and feedback into our CRM system for future reference and strategy formulation. Sk...

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    Dear job seekers, we are sincerely looking for a skilled and experienced online order processor to join our team on a part-time basis. As an order processor, your main responsibility is to cooperate with our company to screen and process orders. If you do a good job and bring more people to join our team, we will give you additional incentives. You will work closely with our senior managers to understand their recruitment needs and develop effective sourcing strategies. In addition, you will manage the entire recruitment process, from posting job advertisements to providing quotes. The ideal candidate should have strong communication and interpersonal skills, as well as a good track record of successfully filling positions in a timely manner. Required skills: Learning ability Creative th...

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    Part-Time Office Clerk Needed in Hong Kong 1 วัน left
    ยืนยันแล้ว

    I am seeking a mid-level office clerk with 1-3 years of experience to assist in our Hong Kong office. The ideal candidate will work less than 10 hours per week, handling tasks such as: - Answering phone calls: You must have clear and professional communication skills. It is important to be able to direct calls to the appropriate parties and take messages if needed. - Managing schedules and appointments: You must be detail-oriented and able to keep track of multiple appointments and deadlines. - Replying to emails: Quick and concise responses to emails are essential. A good command of written English is required. The role does not require a great deal of experience, but you should be able to hit the ground running and work independently. An understanding of office procedures and ba...

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    พื้นที่
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    Company Overview: Join our dynamic team at Impact Solutions, a leading BPO agency specializing in chat moderation services for various social media platforms. Position Overview: We are seeking passionate and dedicated individuals to join us as ‘Chat Support Executives’. This is a full time remote opportunity. Role Responsibilities: · Provide live chat support on various social media platforms. · Engage with customers and provide an appropriate resolution. · Pitch for sales as per the training provided. Role Requirements: · Excellent English communication skills. · Must have a good internet connection. · Flexible to work in shifts. · Candidates with 6 months+ expe...

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    I am seeking a skilled appointment setter to assist with my home improvement business. Your primary task will be to turn potential new clients into confirmed appointments. Key Responsibilities: - Contacting potential new clients and engaging them effectively - Scheduling appointments that fit both the client's and our availability - Maintaining a high level of professionalism and customer service throughout all calls Ideal Experience: - Prior experience in telemarketing or appointment setting, preferably in the home improvement industry - Excellent communication and interpersonal skills - Adept at handling objections and rejections with grace - Strong organizational skills to manage and schedule appointments efficiently - Familiarity with CRM systems is a plus Your success in this...

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    Spanish Speaking Freelancer for Lead Generation 1 วัน left
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    I urgently need an experienced bilingual, Spanish and English fluent, freelancer to help drive leads to my credit repair and debt forgiveness services. The ideal candidate will: - Facilitate cold calling, predominately in Spanish, targeting a specific age group (36-65 years old) - Execute email marketing campaigns - Manage and enhance our social media visibility - Create engaging advertising videos for our services Previous experience with lead generation, conversion techniques, and credit repair services will be highly appreciated. Excellent communication skills are a must!

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    แนะนำ
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    Personal Assistant chinese Hongkong (Chinese only) 15 ชั่วโมง left
    ยืนยันแล้ว

    Black pearl Asia Ltd. Hong Kong, Is looking for a highly motivated sourcing specialist to assist the company in creating strong relationships with suppliers and maintaining the existing ones. The sourcing specialist's responsibilities include sourcing goods, materials, and services at competitive prices and advising upper-level staff members on which suppliers to contract with. You should be able to maintain and update the supplier database and find alternative suppliers if the existing ones are unable to meet their obligations. To be a successful sourcing specialist, you should be able to work with the relevant departments to ensure that costs remain within budget. A high-performing sourcing specialist should be able to develop and implement innovative ideas to enhance sourcing strat...

    $12 / hr (Avg Bid)
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    Property Manager Position Available 14 ชั่วโมง left

    Looking to hire a freelance property manager for a full time or part-time role. The candidate will have various responsibilities: - Managing tenant inquiries and complaints - Taking charge of property maintenance and repairs - Conducting detailed background checks and organizing lease agreements - Financial management Ideal applicants should have prior experience in a similar role and possess excellent organizational and communication skills. Familiarity with property management software and a strong understanding of financial management principles would also be a significant advantage. Expect to work flexibly with a diverse mix of tenants, maintenance workers, and property owners. Applicants are preferably residing in Europe, North America (US or Canada), or South America (Argentina...

    $23 / hr (Avg Bid)
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    ​Please attach your CV to your application, as we consider prior experience in our candidate assessment process. I'm looking for individuals who are fluent in English and have a strong sales background. This position is fully remote, so you can work from anywhere. Key Requirements: - Strong sales experience: Your ability to close deals is crucial. - Fluent in English: You will be dealing with international clients, clear communication skills in English are a must. Ideal Skills: - Excellent communication skills. - Ability to work independently and responsibly in a remote environment. The individual will primarily be working in sales, so experience in this field is especially important.

    $7 / hr (Avg Bid)
    $7 / hr การประมูลเฉลี่ย
    15 คำเสนอราคา

    I run an online ecommerce business specializing in physical products. I'm seeking a Virtual Assistant (VA) to help manage the business, and a social media expert to enhance our online presence and drive profits. Key Responsibilities: - Managing the day-to-day operations of the ecommerce business - Handling customer inquiries, order processing, and inventory management - Collaborating on the development of marketing strategies and campaigns For the Social Media Expertise: - Curating, creating, and posting content on Facebook, Instagram, Twitter, TikTok, LinkedIn, and Pinterest - Scheduling posts for optimal engagement - Engaging with our audience to build relationships and increase brand loyalty The ideal candidate should have prior experience working with ecommerce businesses, as w...

    $26 (Avg Bid)
    $26 การประมูลเฉลี่ย
    20 คำเสนอราคา

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