Intercom Jobs

Our growing SaaS platform is rolling out a dedicated German-language chat channel, and I need a native-level speaker to handle incoming user questions in real time. The product itself is well documented in English; your role is to greet users warmly, clarify their issues, reference the docs when possible, and escalate anything you cannot solve to the technical team. Conversations happen inside Hubspot, so familiarity with that or a similar tool is welcome, though not mandatory—fast learners are fine. Coverage will start at 5-10 hours a week while we gauge volume, then settle into a predictable schedule. All chats are written; no phone or email queues are involved. I’ll provide onboarding guides, tag libraries, and a Slack channel where you can reach engineers for deeper proble...

Our growing SaaS platform is rolling out a dedicated German-language chat channel, and I need a native-level speaker to handle incoming user questions in real time. The product itself is well documented in English; your role is to greet users warmly, clarify their issues, reference the docs when possible, and escalate anything you cannot solve to the technical team. Conversations happen inside Hubspot, so familiarity with that or a similar tool is welcome, though not mandatory—fast learners are fine. Coverage will start at 5-10 hours a week while we gauge volume, then settle into a predictable schedule. All chats are written; no phone or email queues are involved. I’ll provide onboarding guides, tag libraries, and a Slack channel where you can reach engineers for deeper proble...