Zendesk Jobs

İşleyen bir bahis sitesi için 24/7 hizmet verecek canlı destek altyapısını Zendesk üzerinde kurmak istiyorum. Ziyaretçilerin sitede anlık olarak operatöre bağlanabileceği, mesaj geçmişinin saklanacağı ve raporlamaların takip edilebileceği eksiksiz bir yapı hedefliyorum. telegram:[Removed by Freelancer.com Admin for offsiting - please see Section 13 of our Terms and Conditions] Beklediğim adımlar: • Zendesk hesabının kurulumu ve lisans ayarları • Chat widget’ının siteye kod entegrasyonu (masaüstü + mobil uyumlu) • Karşılama mesajları, tetikleyiciler ve otomatik yönlendirme kuralları • Sık sorulan sorular için hazır cevap şablonları • Operatör rollerinin ve çalışma saatlerinin 24/7 d...

Busco a alguien que atienda a mis clientes exclusivamente por chat en vivo, manteniendo un tono cordial y resolutivo en perfecto español. El trabajo es 100 % remoto, por lo que necesito a una persona confiable, con buena conexión a internet y la disponibilidad para responder con agilidad durante el horario acordado. Qué espero del servicio: • Responder consultas entrantes por chat en vivo, dando información clara y precisa. • Registrar cada interacción en nuestro sistema para que quede historial. • Escalar solo los casos que realmente requieran intervención de segundo nivel. Valoraría experiencia previa en atención al cliente en línea, manejo de plataformas de chat (por ejemplo, Zendesk Chat, Intercom o s...

I’m looking for a Canada-based representative who can handle inbound and outbound phone calls for my current projects. The work is straightforward customer support: answering questions, guiding users through our services, and making sure every caller leaves satisfied. Most conversations involve general product guidance and the occasional billing clarification, but no deep technical troubleshooting is required. You’ll receive access to our cloud phone system and CRM so you can track each interaction. After every call, I need a brief note logged so my team can see what was discussed and whether any follow-up is required. Friendly tone, clear English, and a calm approach under pressure are essential. When you apply, focus on your relevant experience—particularly roles wher...

I need a knowledgeable partner who can become the first line of communication for our prospects and existing clients. My role focuses on sales, so your task will be to handle every customer-facing touchpoint after the initial introduction, ensuring we live up to our promise of fast response, professional assistance, and reliable after-sales care. What you will look after • Respond to inquiries within two hours during agreed coverage times (email, phone, or chat). • Provide clear, accurate product or pricing information drawn from the templates and guidelines I supply. • Record each interaction in our shared tracker so I can follow up on warm leads. • Coordinate with me on quotations, delivery schedules, and any special requests that require sales approval. &bul...