Engagement with OEM (AVAYA, Cisco and Verint) for all Critical incident and Bug analysis and fixation.
Managing Knowledge base and RCA for AVAYA, Cisco and Verint for Operations and future references.
Training and skill up gradation to team members.
Problem Manager for all Critical incident till it resolved on satisfactory note.
Deployment Large Project and making HLD and LLD as SME on Cisco, AVAYA , data Center and VMware Platform.