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My independent auto & home insurance agency has reached the point where day-to-day client servicing needs a dedicated, full-time teammate. You will step in as the first point of contact once a policy is sold, keeping every client file current and every customer informed. Daily work revolves around Agency Zoom, our CRM. I’ll give you one-on-one, screen-share sessions until you’re completely comfortable navigating policies, activities, and automations. From there, you’ll handle all routine touchpoints: • Send and reply to client emails, texts, and the occasional phone call. • Prepare and dispatch DocuSign packets for signatures. • Upload photos, endorsements, and other documents to the correct client record. • Issue and email proof of insurance cards or binders on request. • Note every interaction inside Agency Zoom so our whole team stays synced. Success looks like same-day turnaround on service requests, spotless documentation, and polite, professional communication that reflects our brand voice. If you’re organized, tech-savvy, and comfortable juggling email, SMS, and phone conversations, let’s talk soon. Preferably Spanish speaking and writing.
Project ID: 40490607
15 proposals
Remote project
Active 3 days ago
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15 freelancers are bidding on average $7 USD/hour for this job

i will step in as your full time client service teammate on agency zoom to handle day to day servicing from the moment a policy sells: same day email sms and calls docu sign packets document uploads proof of insurance cards binders and spotless activity notes so every client file stays current and your team stays synced. i will train on your workflows in screen share sessions until im fluent in policies activities and automations and reflect your brand voice in every touchpoint. share agency zoom access and a few example client requests and i will send a fixed monthly quote timeline and onboarding plan to start immediately. bhej diya yaar
$5 USD in 40 days
6.0
6.0

Hello, With over 6 years of experience as a Virtual Assistant, I have strong focus in client servicing and administrative support. What I Can Do for You: - I will serve as the primary point of contact for your clients after a policy is sold, ensuring that their files are current and that they remain informed throughout the process. - My responsibilities will include managing client communications via email, text, and phone, preparing and sending DocuSign packets for signatures, uploading necessary documents to client records, and issuing proof of insurance cards or binders as needed. - I will also keep detailed notes of every interaction in Agency Zoom, facilitating a well-synced team environment and ensuring timely responses to service requests. An advantage is my proficiency in using Agency Zoom as a CRM, along with various communication tools for managing emails, SMS, and phone calls. Regards, Blessing
$5 USD in 40 days
5.8
5.8

Hello, I’ve read through your job description and understand that you need a dedicated team member to manage client servicing after policies are sold, ensuring fast response times, accurate documentation, and a professional client experience. My strategy is to quickly learn your Agency Zoom workflows and communication standards, then take ownership of routine service requests. I will handle emails, texts, calls, DocuSign packets, proof of insurance requests, document uploads, and detailed CRM updates, ensuring every client interaction is recorded and completed promptly. I have experience with CRM management, customer support, and administrative tasks, and I’m highly organized, detail-oriented, and comfortable managing multiple communication channels while maintaining a high level of accuracy. Do you currently have service templates and workflows in place, or would you like help refining them as well? I’d love to discuss how I can support your agency and help maintain excellent client service.
$3 USD in 40 days
4.2
4.2

As an experienced professional in accounting and finance, with skills that perfectly align with your project requirements, my name is Adeeba, and I'm your go-to virtual assistant. Aside from my fluency in Spanish, which is ideal for your needs, I stand proficient in dealing with software and customer management tools like Quickbooks, Appfolio, and Agency Zoom. This positions me perfectly to hit the ground running for your insurance agency. In my previous roles as a CA Finalist and Property Manager, I've successfully managed client services responsibilities such as issuing proof of insurance cards, managing documentation, maintaining accurate records and addressing client queries. Being detail-oriented and tech-savvy has ensured same-day turnaround on all service requests with spotless documentation. Moreover, my natural flair for organization combined with my ability to multitask effectively makes me more than capable of handling the juggle between email, SMS, and phone conversations in a polite and professional manner. My overarching goal is to ensure consistent client satisfaction by providing not only prompt service but also by communicating accurately using a reflective brand voice. Let's connect soon so we can get started on revolutionizing your client servicing operations!
$5 USD in 40 days
1.3
1.3

I noticed you need a reliable customer service specialist who can manage client communication, documentation, and policy servicing for your insurance agency. With 5+ years of experience in customer support, CRM management, and administrative operations, I have helped businesses maintain accurate records, provide prompt client service, and ensure smooth day-to-day operations. Here is what I bring to your project: ✅ Professional email, SMS, and phone support ✅ Experience working with CRM systems and client databases ✅ Document management, uploads, and record maintenance ✅ DocuSign preparation and follow-up coordination ✅ Strong attention to detail and same-day response focus I do not just handle service requests — I help create a smooth and professional experience that keeps clients informed and satisfied. Could you share your expected weekly workload and preferred working hours? I would love to discuss how I can support your agency and become a dependable part of your team. Looking forward to working with you.
$8 USD in 40 days
1.0
1.0

Client servicing for an independent insurance agency requires someone who is organised, detail-driven, and professional in every interaction, and that is exactly how I work. I am comfortable as a first point of contact post-sale, managing client communication across email, text, and phone while keeping every record updated in real time. I pick up CRM platforms quickly and I am confident that the screen-share onboarding sessions for Agency Zoom will get me productive fast. Once I understand the workflows I work independently without needing ongoing guidance. Preparing and sending DocuSign packets, uploading endorsements and photos to the correct client file, issuing proof of insurance cards and binders on request, and logging every touchpoint accurately are all tasks I can handle with the same-day turnaround you need. Nothing falls through the cracks and no interaction goes unlogged. I speak and write Spanish fluently, which I understand is a preference for this role. I can communicate with Spanish-speaking clients professionally and naturally across all channels, written and verbal. I am ready to commit to this full-time and grow into the role properly. Please let me know when you would like to connect and get started.
$5 USD in 40 days
1.0
1.0

Hello there, We will handle your daily client servicing inside Agency Zoom: emails, texts, DocuSign packets, document uploads, and proof of insurance delivery. Our approach is to set up templated responses aligned with your brand voice. This keeps communication consistent and turnaround same day. A couple of quick things to confirm: 1) How many active client files does your agency manage right now? 2) Do you use a specific phone system for calls, or is that flexible? The number quoted here is a starting estimate. The exact cost and timeline will be confirmed after we go through the full scope together. Looking forward to your response. Best regards, Faizan
$16 USD in 40 days
0.0
0.0

With my extensive background in customer service and data-driven digital support, I am confident that my skills are a perfect match for your full-time insurance service assistant role. Not only can I expertly navigate CRM platforms like Agency Zoom, but I'm also well-seasoned in emails, chat, and phone communication that is crucial to maintaining strong client relationships. I am adept at quickly identifying and resolving issues, ensuring same-day turnaround on service requests, and keeping meticulous records - a key requirement for this role. Moreover, as an AI-savvy professional, I actively employ technology in my daily workflow, leveraging AI tools like ChatGPT to enhance productivity and provide cost savings. My proficiency in MS Office tasks further ensures a streamlined management of client records and efficient documentation handling. My prior experience providing thorough customer support has trained me to be highly organized and detailed-focused, guaranteeing spotless documentations for your clients. Finally, my belief in honest timelines and transparent communication aligns perfectly with your need for a dedicated teammate who can operate with minimum supervision. By choosing me for this position, you'll not only find all the requisite skills at work but also a dependable partner who takes personal accountability for results. Let's discuss how we can further improve your independent auto & home insurance experience together!
$3 USD in 40 days
0.0
0.0

Hello, I am very interested in this opportunity. I am an Industrial Engineer and Airport Security Specialist with 18 years of service in the Colombian Air Force. Throughout my career I worked in highly regulated environments where attention to detail, documentation accuracy, customer support, communication, and process compliance were essential every day. I have extensive experience managing records, coordinating operations, handling sensitive information, following established procedures, and ensuring that tasks are completed accurately and on time. I am comfortable learning new software systems and adapting quickly to new workflows. I am fluent in Spanish and comfortable communicating in English by email, phone, and messaging platforms. I am highly organized, reliable, and take pride in providing professional service and maintaining accurate documentation. What particularly interests me about this role is the combination of client communication, administrative support, and process management. I believe my background makes me well suited to help keep client files organized, service requests completed promptly, and customer communications handled professionally. I am available full-time and would welcome the opportunity to discuss how I can contribute to your agency. Thank you for your consideration. Kind regards, Mauricio Alvarado Industrial Engineer Airport Security Specialist Australia
$19 USD in 40 days
0.0
0.0

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