Part time customer service

Hi, Good day! The position seems to fit well with my qualification, work experience & carrier interests. I have done this kind of work before with various businesses and individuals. I'd be more than happy to provide you samples of my previous work if requires. Your position requires an Expert Customer Service Specialist with extensive skills on managing Social Media Platforms, Landing Pages, Campaigns and Newsletters, Marketing/Sales Management, Email Marketing, Appointment Setting, Bookkeeping, Cold Calling, Lead Generation, Landing Pages, Internet Marketing, Data Scraping, Customer Service and Phone Support, CRM, General Administrative Tasks and Data entry. Please let me know what is the line of business corresponds to this project and let's make an effective action plan together to get it started. Wisely choose the diamond among the candidates :) Hope to talk to you soon. Cheers. Thanks and Regards, Vanessa

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1. Yes 2. We apologize for the inconvenience this may have cause you. 3. By talking to the customer nicely explaining the details of the bill and made adjustment to the disputed amount.

I can do your project titled "Part time customer service" I got expertise in Customer Service I have been working on these types of projects since last 7 years. Lets have a quick chat to discuss about this project.

Hello....!! I read carefully the project description. I got understand it. I'm highly skilled in this categories jobs. You can check my profile. You can trust me on this project. I'll complete this project to your satisfied payment. I'm waiting for your response...!

Hello there and thank you for having a look at my proposal. My name is Florian and I am a freelancer from Germany. I am fluent in German (native), French and US/UK English. As per your request, here are my answers to the questions you have provided us with: 1. Due to the time-zones, I am pretty convinced that I can easily handle incoming e-mails from customers before your warehouse starts to send out consignments. 2. Dear Mr./Ms. XYZ, Thank you for contacting XYZ. My name is Florian and I will be more than happy to assist you with your damaged item. I fully understand that receiving a damaged item is a no-go and would, therefore, like to offer you a replacement shipping, fully free of charge. The shipping request has been sent to our warehouse for processing. Once your parrcel has been shipped out, you will receive another e-mail with a tracking number to track your parcel. Once again, I am sincerely sorry. Best regards, Florian K. Customer Support 3. My most irritating experience I had was actually several people trying to social engineer a business by saying that their shipment has never arrived. They tried to be manipulative with the goal to receive free items. I managed to recognize such people and the company I worked for took legal actions against them. Thank you for reading my proposal! Due to the character limit, I sadly had to shorten a few sentences. Looking forward to hearing from you. Best regards, Florian

Hi, I am available during 4-8am UTC. I would write "we are really sorry for the damaged ite. we have replaced it". Hopefully you would like it. if a customer irates, I would say him to tell clearly what he wants and why. Looking forward!

Hi I will be happy to help you in your project with Experience in Inbound / Outbound customer service and chat / Email operations. Kindly send a manual typed message as we cannot message anyone from our end.

Sir, I have 3 year experience on this field. My Work aria is Office Package (Ms-Word, Ms-Excel, Ms-Access, Ms-Powerpoint, Ms-Outlook), Adobe Photoshop, Adobe Illustrator, Data Entry & Page Makeup. My Typing speed is 50 wpm.

Hi Sir, I am Rameez and my background as IT & Customer Support Agent. I have 50 wpm speed with 95% accuracy. I have support worldwide companies as Live Chat, Email & Ticketing System Support Agent. I will make replies for customer and go through with you and I'll send you weekly report. 1. We start shipping at 8:00 AM (UTC−05:00). We need to have all the emails checked and replacements processed before the warehouse start shipping. Are you able to complete this job each morning after 4:00 AM and before 8:00AM (UTC−05:00)? Yes, I will be able to provide Customer Support from after 4:00 am to 8:00 am UTC -5. I have been working with Texas Company so I am failure to working hours. 2. A customer received a damaged item in the mail. We need to send a replacement. In your own words please write a response to the customer. Hi Sir, I am really sorry about the damage (package) which you have received today . We'll send you the new package within next few hours by our preferred shipping method.I'm sorry about the last shipment once again please let me know if You have another question? 3. Tell me about an experience you’ve had with a really irate customer. How did you handle it? I have 8 years experience as Customer Support Agent. I have my background as IT Customer Support in Cisco & Microsoft Servers. I can handle your customer with 100% satisfaction rate and 0% complaint. I know Customer Service is key of success for any company or business. I will be loyal to my Job eve

A proposal has not yet been provided

A proposal has not yet been provided

1. We start shipping at 8:00 AM (UTC−05:00). We need to have all the emails checked and replacements processed before the warehouse start shipping. Are you able to complete this job each morning after 4:00 AM and before 8:00AM (UTC−05:00)? Ans: Yes 2. A customer received a damaged item in the mail. We need to send a replacement. In your own words please write a response to the customer. Ans: Thank You for contacting the support team and letting us know about the damaged item in the mail. We sincerely apologize for the same. We will be replacing the damaged item and will send you the replacement with a prepaid label in which you can send the damaged item back to us without any hassle. We really appreciate your business, thank you. 3. Tell me about an experience you’ve had with a really irate customer. How did you handle it? Ans : There were many incidents that I have handled where customers were irate and mostly when the customers were irate I just listen to the customer and let the customer went out and than try to help him/her out and even if I can not help because of any company policies, I just try to be transparent to the customer and explain everything.

1.. Yes I'm able to do this between 4 - and before 8 a.m (UTC-5:00) 2. .Please do apologize for this incedent, We were displeased to learn that the arrived item was demaged. As per your request a new shipment for the item will be delivered to you . We apologize that this occurred. Thanks 3. When a customer starts yelling or being otherwise rude, there is nothing to be gained by responding in a similar manner. In fact, that will probably escalate hostilities. Maintain control of yourself, even if the customer’s tirade makes you feeling like yelling yourself.

A proposal has not yet been provided

A1. I am comfortable with the time frame required for the job. A2. Dear customer, We apologize for the damaged item delivered to you. Our team is in the process of rectifying the mistake. As soon as the replacement product is ready, we will be sending it accordingly. Thank you for your patience. A3. During my years working at Brother International (Gulf) FZE, I had come across a persistent customer. He repeatedly called so, that we would place our company's advertisement in their yearly magazine. Our company, was not interested, thus after repeated refusal. He started to insist that he be allowed to contact the manager. To stop the debate on this topic I calmly asked him to leave his contact with me so, that I may pass it along to our manager.

Hi there, Thank you for posting. Upon reviewing your project we can see that you've required someone to provide the customer support as part time. Relevant Skills and Experience It's a friends Co. having expertise in data entry, customer support, cold & warm calling, web deigning, SEO and SMM. Please let us know if you've any question. We're here to help. Best Regards

hi there, my name is Vasily, and it will be pleasure for me to join you as a virtual assistant. Contribute all my efforts and skills to deliver best results for you. You can have a look in my profile for references about quality of my work and my business experience. It would be great to have chat with you for discuss details.

Good day, I'm an English Language and Literature graduate who has a little more than 2 years of experience in customer service. I have a solution oriented approach and I’m a quick learning, positive person who always strives to be better at the work he does. To answer your questions: 1- I reside in Cyprus and the time frame you specified will be of no consequence to me since it will be 12:00 PM - 4:00 PM here during those hours. 2- "Dear Mr./Mrs. _________, We apologize for any inconvenience that might have been caused by the damaged product. We're placing an order for a replacement right away, and it will arrive in a maximum of __ working days. If you have any further problems or questions, please don't hesitate to contact us. Best regards, *Company Name* Customer Service Team." 3 - I used to work in a telecommunications brand, and i personally came across a lady once that had a balance of approximately 0.1€ left in her plan when she cancelled her subscription. She reached the call-center one day demanding that we send that 0.1€ to her as a bank transaction to another country. I got frustrated by the sheer stupidity if i'm being completely honest, but i explained in a calm and professional manner that we couldn't do that since the banks transaction fee would be more that the amount that was to be sent. Added that if she ever came to visit our country again, we'll gladly return the amount in question to her. Thank you for your time.

Good day, I would like to be the one chosen for this project. I am the best candidate for this project because I am passionate at what I do. I have three years plus experience in customer service, is very comfortable speaking with customers and is still in the business. I am a fluent English speaker. I am able to complete this job within the stipulated time frame. If a customer received a damaged item in the mail, I would write a response like this "Dear Valued customer, we sincerely apologize for the damaged item you received. We will replace this item free of cost and will pay the return fee of the damaged item. Please bare with us as we endeavor to replace your item. We apologize for any inconvenience caused. Yours sincerely" In response to your third question. I once had an irate customer who was having issues with her Cable. She believed that she was not getting assistance because her problem was ongoing for a while and she kept reporting it. I empathized and apologized to the customer, spoke with the manager who immediately approved a revisit for the next day. I informed the customer of this and she was pleased. The call ended on a good note. Thanks for considering my proposal.