Find Jobs
Hire Freelancers

Client Services Representative

$2-8 USD / hour

ปิดแล้ว
โพสต์ เกือบ 8 ปีที่ผ่านมา

$2-8 USD / hour

Client Service Representative Job WHO WE ARE: Convirza goes beyond traditional call tracking to gather deep data from phone calls, and then take action with the first ever call marketing optimization platform. We are passionate about helping the marketers we serve optimize their spending, save revenue, and improve their ROI. Headquartered in Draper, UT, with a satellite office in Agoura Hills, CA. We use speech recognition technology and sophisticated algorithms to gauge lead quality, measure conversions, analyze phone performance and take action with workflow-based marketing automation. Yes, it’s Cutting Edge and Convirza is looking for talented people who want to make a difference. OVERVIEW OF THE POSITION: Convirza is looking for talented, capable, and energetic people to help it grow at this important time in its development. To help us achieve our planned growth, we are looking for a Client Service Representative to help us better serve and support our clients. This individual must be able to develop a thorough understanding of our products and services, and be able to think and act quickly and accurately. RESPONSIBILITIES & DELIVERABLES: The Client Service Representative at Convirza will: Build customer relationships by handling questions and concerns from customers about our Convirza-CQM product and services Provide customers with training as needed in how to better use our award-winning call tracking platform Identify and facilitate resolution of any customer issues acting as roadblocks to customer satisfaction. Research escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve the issue. Identify new ways that existing customers can use our services and champion them to the appropriate Account Executive as needed. Assist customers with product setup Assist customers with automated billing issues Respond to email, phone, and chat inquiries from internal and external clients Assist with identifying service issues and reporting them to the product development team Act as coordinator on customer services for multiple Convirza internal departments such as operations, billing, and implementation. Responsible for acting as customer advocate. And other duties as assigned. REQUIREMENTS: Must be comfortable working in a technology-based company that deals with cutting-edge systems with an ability to learn new technologies and teach them to others as necessary. Preference will be given to candidates with experience in “customer-facing” and/or service-oriented positions. Qualified applicants will have experience managing relationships that are not completely sales driven. Experience building internal and external customer relationships helpful. Ability to navigate across an organization and grow current customer business base through internal partnerships. Comfort with Excel and/or GoogleDocs spreadsheets required. Willingness and ability to learn new functions, formulas, tools, etc. within these applications as needed to perform duties. Willingness to learn our own in-house applications, as well as basic [login to view URL] and Salesforce navigation, and some SQL and Postman tasks. Ability to resolve sometimes complex problems using analysis of data from both inside Convirza and from the customer. May need to evaluate novel situations and solve with creative solutions that may have no precedent. Creativity, Integrity, and Enthusiasm Customer service focus. Excellent communication skills, both oral and written. Fluent in English.
รหัสโปรเจกต์: 10490235

เกี่ยวกับโปรเจกต์

20 ข้อเสนอ
โปรเจกต์ระยะไกล
ใช้งานอยู่ 8 ปีที่ผ่านมา

กำลังมองหาการสร้างรายได้ใช่ไหม?

ประโยชน์ของการประมูลกับ Freelancer

กำหนดงบประมาณและกรอบเวลาของคุณ
รับเงินจากการงานของคุณ
อธิบายข้อเสนอของคุณในภาพรวม
ลงทะเบียนและเสนอราคาฟรี
20 freelancers are bidding on average $6 USD/ชั่วโมง for this job
รูปอวาตาร์ของผู้ใช้
Hello I have read your requirements and ready to start ASAP. If you have any questions please let me know. Regards, Ali
$5 USD ใน 40 วัน
4.9 (298 รีวิว)
6.6
6.6
รูปอวาตาร์ของผู้ใช้
Have done telemarketing for about three years now. Selling different products and services. I am also very organized and very professional with a Bachelors in Management from an USA University
$8 USD ใน 20 วัน
4.9 (5 รีวิว)
4.6
4.6
รูปอวาตาร์ของผู้ใช้
I have enough experience in the role of a VA, customer support for a Swedish Amazon and an Australian SEO company so I hope can be a good fit for this project. Please do not hesitate to contact me for more info. ... skype id gaypet1
$7 USD ใน 40 วัน
5.0 (3 รีวิว)
3.3
3.3
รูปอวาตาร์ของผู้ใช้
Hello, Hope you are doing well, I am here with good past experience of handling inbound calls and email support as well along with chat support. I have good communication skill and experience of handling incoming calls will help me a lot to handle this campaign. I have vast experience of working as a Customer support manager and also office administrator. I am hard working and efficient worker. Let's discuss to proceed further. Waiting for your prompt response. Thanks & Regards, Hiren.
$7 USD ใน 25 วัน
5.0 (3 รีวิว)
2.5
2.5
รูปอวาตาร์ของผู้ใช้
Hello, After 7 yrs in the corporate world, I recently became a freelancer to balance my time as a parent. With 5+ client relationship management experience, I can ensure accuracy, time efficiency, quality, and an active line of communication throughout the duration of the project. I am available to begin as soon as possible and I can devote as many hours as needed to this project for as long as needed. I hope to hear from you! PS: My LinkedIN profile can be provided upon request to validate my credibility, integrity, and professional history. Sincerely, Sharde H.
$8 USD ใน 40 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
Hi, I am glad that I saw your proposal here in upwork and I am very pleased to work with your company. I can speak in English fluently with pleasant accent. I have applied on your proposal because I am looking for a long term job that suits my qualification. I am proud to say that I am skilled and well knowledgeable on Customer handling, Customer satisfactionn data entry, admin support and or virtual assistant. In line with this, I was awarded and/or was commended on customer satisfaction, attendance, quality, top-agent and loyalty. I've been working as a customer support for more than 3 years and I can say that those years that I have worked on to can contribute in your good company. I am looking forward on your response and I hope that you will take a look on my proposal and shoot me a message. Thank you!
$4 USD ใน 40 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
Hi, I have perfect English grammar with good phone and writing skills. I have job experience of 40 hours/week with an IT company for more than 4 years. There I was responsible for customer support. I have to solve computer related problems, which gave me excellent customer handling skills. I have 3 years of experience in chat and email handling as well of US customers. I have overall more than 6 years of experience in customer handling and having strong problem solving skills. I own a high speed Laptop with Win 8 installed. Regards Ehtiram
$7 USD ใน 40 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
Hello! After reading over your application this looks like a perfect fit for my skill sets. My name is Márcio, I live in Portugal. I've graduated in health and Safety on the job, however i've been a Chat support, Community Manager and Customer Support for the past 3 years, my adventure began on a gaming company. I would like to know if there will be any Phone support though. Let me know if you have any questions for me. Thanks for your consideration and time! Regards, Marcio
$8 USD ใน 40 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
For five years I worked with Military One Source, a private company with a Military contract to, provided credentialing services for their EAP network. Work with this company for almost six years and may have stayed, if they company did not lose its contract. From there, I obtained my Associate's Degree in Business Management. I have over 14 years of data entry, customer service, office management and at least four years, entry level management experience. I am currently writing my first book and need some extra money to, offset other income. I understand you desire someone, to accurately and in a timely manner, describe and acknowledge, your products or services.
$5 USD ใน 20 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
The exact kind of proposition I would love to take up and grow with, I have the skills needed to do it the job perfectly
$7 USD ใน 0 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
I have been working in the Call Center industry for approx 5 years now. Been working with different companies and various projects over the years. Experienced for all sorts of Customer support and care projects. Moreover i have been dealing with UK, USA and the Canadian markets in the past. For further info please email or Skype. :) Skype iD: ahmedjutt2015
$7 USD ใน 40 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
I have 3 years experience working in a local call center such as: * Concentrix for Linksys * Convergys for Sprint * PeopleSupport (now Aegis) for Earthlink * TeleTech for United Airlines * ePerformax for Washington Mutual * Sykes Asia for AT&T mobile As for my online/remote Customer Service Rep experience, I've assisted online companies for 5 years with: * GlobalEyeglasses * Steven's Realty * Pink Car Accessories * AT&T Red Pocket Mobile * LaundryAlternative * Global Fowarding * Fragrant Jewels * Dunamis Health Care * J-Print * EIG Properties CRMs I've used with my previous clients where I am proficient: * Evernote * ZoHo * Zendesk * Asana * Top Producer * Salesforce * WiseAgent * Magento * MLS * Aspire * Command Center * GlobalNet * Big Commerce * Printavo * Producteev The soft phones I've used: - Skype - Ring Central - Zopim - X-Lite - Voiper - 8x8 Virtual Office - Jive - Line Daily tools that I use with my previous clients: * Facebook - I manage their Facebook pages * Twitter - I manage their Twitter account * Hootsuite - I schedule posts for Facebook and Twitter * Google calendar - for appointments and meetings * Google documents - for easily sharing documents with my clients * Gmail - for our day-to-day conversation through email * Skype - for audio meetings and chats I am capable of supporting customers through answering incoming calls.
$5 USD ใน 40 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
Hi, I have gone through the project description and we are very much interested in this project further with you. Please feel free to contact me directly if you have any question. Thank you for your time and consideration. Regards Ravi K.
$8 USD ใน 40 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
A proposal has not yet been provided
$2 USD ใน 10 วัน
0.0 (0 รีวิว)
0.0
0.0

เกี่ยวกับลูกค้า

ปักธงของ UNITED STATES
United States
0.0
0
เป็นสมาชิกตั้งแต่ พ.ค. 13, 2016

การยืนยันลูกค้า

งานอื่นๆ จากลูกค้ารายนี้

Client Services Representative -- 2
$2-8 USD / hour
ขอบคุณ! เราได้ส่งลิงก์สำหรับเครดิตฟรีให้คุณทางอีเมลแล้ว
เกิดข้อผิดพลาดขณะส่งอีเมลของคุณ กรุณาลองอีกครั้ง
โลโก้ Freelancer Thailand / ภาษาไทย ช่วยเหลือและสนับสนุน FreelancerประเภทโปรเจคการประกวดFreelancerองค์กรแพ็กเกจสมาชิกโครงการ Freelancer ชั้นแนวหน้าการจัดการโปรเจคงานในพื้นที่Photo Anywhereหน้าจัดแสดงผลงานAPI สำหรับนักพัฒนาได้รับการยืนยันDesktop App เกี่ยวกับเกี่ยวกับเราวิธีใช้งานความปลอดภัยนักลงทุนแผนผังเว็บไซต์เรื่องราวข่าวออกสื่อทีมรางวัลข่าวประชาสัมพันธ์ร่วมงานกับเรา ข้อกำหนดนโยบายความเป็นส่วนตัวข้อกำหนดและเงื่อนไขนโยบายลิขสิทธิ์ข้อพึงปฏิบัติค่าธรรมเนียมและค่าบริการหุ้นส่วนEscrow.comLoadshiftWarrior Forum แอปโลโก้ Apple App Store โลโก้ Google Play
ไม่สามารถคัดลอกไปยังคลิปบอร์ดได้ โปรดลองอีกครั้งหลังปรับเปลี่ยนการอนุญาต
คัดลอกไปยังคลิปบอร์ดแล้ว
ผู้ใช้ที่ลงทะเบียน งานที่มีการโพสต์ทั้งหมด
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
กำลังโหลดตัวอย่าง
ได้รับอนุญาตสำหรับตำแหน่งทางภูมิศาสตร์
เซสชั่นการเข้าสู่ระบบของคุณหมดอายุและคุณได้ออกจากระบบแล้ว กรุณาเข้าสู่ระบบอีกครั้ง