Customer Service

The Customer Service role provides insight into the overall operations of the company, from the point of sale, through class planning, and the billing process. A Customer Service role is exposed to the workings of all the departments of the company related to getting a customer their purchase. As the front-line to customers, this role collects valuable data that can help improve operations and the customer experience. Responsibilities • Provide an exceptional customer experience to customers. • Primary point of Customer Service contact for customers via email. Duties are to understand a customer's concern or complaint, determine the cause of the problem, select and explain the best solution for the issue and expedite resolution of the matter. • Improve customer service quality results by continually studying, evaluating, and suggesting improvements. • Customer Service also monitors and responds to social media postings. • Other relevant tasks as assigned Preferred Skill & Requirements • Passionate about positive customer service experiences and outcomes. • 1+ year of Customer Service experience or a comparable position. • Strong communication skills (oral, written, and numerical). • Web Savvy; an astute user of technology and software in execution of day-to-day duties. • Possess a strong sense of urgency and dedication to conflict resolution. • Demonstrates sound judgment and decision-making. • Ability to manage multiple tasks concurrently. NOTE: All applicant must be from U.S.A