Good Day! I hope all is well.
I am the best candidate because I began my career in BPO industry. As an experienced escalations supervisor from a BPO company for over 7 years , I firmly believe I have the appropriate skills you're looking for.
I have the passion and determination to resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution in order to achieve exemplary customer satisfaction.
I am well versed with basic softwares such as word processors, spreadsheets, database, and other record management software.
I have developed my communication skills from working directly with managers and clients which means I am well prepared to work on high-profile, cross-department projects. I have the experience to start contributing from day one and I am truly excited about the prospect of getting started.
My real strength is my attention to detail. I pride myself on my reputation for following through and meeting deadlines. When I commit to doing something, I make sure it gets done, and on time. I also have high level of concentration and patience.
Thank you so much for your proposal. Feel free to message me anytime should you need to ask more questions.
Best Regards,
Stefanny Marie M. Cubangbang