Technical Support representative

Job Responsibilities · Answer and respond to phone, email and chat inquiries from our customers. · Assist with software installations. · Document issues, file and follow up on customer problem tickets. · Work with the Engineering team to resolve customer problems. · Learn our software product inside and out. · Become knowledgeable about products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and Salesforce. Job Requirements · 3 years of experience in a technical support role. · 4 year college degree preferred. · Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program. · Experience with database concepts, web-based technologies, and operating systems. · Excellent trouble-shooting and analytical skills, desire to solve problems and make things work. · Good judgment, capacity to independently evaluate situations and identify the optimum course of action. · Excellent written and verbal English communication skills. · Ability to interact politely with the occasional difficult customer. · Ability to manage multiple tasks and set appropriate priorities. · Initiative in seeking ways to contribute to the success of the company that go beyond a narrow definition of job responsibilities.