Help clearing Mail back-log (for customer service mails) and help classify the emails into various sub-categories for future action
₹1500-12500 INR
ปิดแล้ว
โพสต์ มากกว่า 6 ปีที่ผ่านมา
₹1500-12500 INR
ชำระเงินเมื่อส่งงาน
We did a crowd-funding campaign and successfully delivered most of the products. However, in the last few months, I have had to travel and we had some email issues resulting in a huge back-log (of over 450 emails!). Since I'm handling the emails alone, I need help with the following aspect:
1. Go through the unread emails and classify them for various actions (e.g. shipping issues, product refunds, complaint and questions, junk).
2. List down the various actions on an excel file for me to process.
3. Reply to customer emails with the appropriate actions.
This will require a lot of time spent just sitting and reading emails and diligently classifying them into excel.
Requirements:
1. Ability to compose mails in English well
2. Ability to quickly grasp the issues customers have mentioned in the email
3. Very simple ability on excel (google sheets) - just document the email id, type of issue, action expected.
I want to split the work into 2 sections separated a day apart. I expect both sessions to take about 8 hours each.
1. Email checking, classification and documenting actions
2. Post actions, Email replies
We need to be physically co-located for this since you will have questions during the process. I would rather you work out of Starbucks Indiranagar (food/ coffee charges up to INR 500 will be paid by me).
How do I select the the Freelancer?
Send a sample Email and check the quality of your reply, check your judgement about how to classify it.
Future role.
If I am happy, we can continue working together part-time (4 days spread over a month) over this.
Hello sir,
i am showmik sadnan. i have done lots of data entry work on my job life. i think i am the best person for this job. i wont let you down if you provide me the job.
Thanks,
Showmik
Relevant Skills and Experience
1.5 yeras of experience on Data entry. lead generation, SEO, Internet research. i can do what you want for this project
Proposed Milestones
₹2000 INR - whole project
I work for a media company and send and receive a multitude of e-mails for professional purposes daily. I excelled at Discourse and Content Analysis at tertiary and post graduate level.
Relevant Skills and Experience
BA Honors Linguistics (Cum Laude)
Proposed Milestones
₹2250 INR - in 2 days
Hello Sir,
I could do this work. I'm good in English typing and Excel work too.
Looking forward for a positive reply from your side.
Relevant Skills and Experience
I have a good hold on Typing & Excel work .
Proposed Milestones
₹2500 INR - At completion of half work
₹3055 INR - At the end
I work on worlds largest bank and handle client mails more than 100 every day
Relevant Skills and Experience
5 years of experience
Proposed Milestones
₹7777 INR - .
Hi,
I am willing to do this task for you. Since I am a new freelancer you can expect complete professionalism from my end and also the commitments would be fulfilled as promised. Thanks!
Relevant Skills and Experience
I have around 9 years of experience in service industry and also work as a freelancer.
Proposed Milestones
₹7777 INR - deliverables will be provided as agreed