5+yrs Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher)
65+ WPM typing speed and 10-key
Bilingual English/Spanish
Performance Management
Project Management
Strong Organizational Skills
Oracle (Siebel) Experience
7+years Customer Service
Workforce Experience
Extensive Social Media experience: Facebook, Instagram, Snapchat, Twitter, LinkedIn
∘Manage repairs for over 2,000 Target and Canadian Tires stores
∘Manage service level agreement for the Canadian Tire account and the Target account. ∘Review scope of work and pricing, negotiated rates and costs as necessary with a focus on customer cost reduction.
∘Establish rapport with customers, service providers, and individual customer corporate executive management for my accounts.
∘Analyze key metrics, daily & weekly reports, and performance indicators to identify areas of focus and necessary improvements.
∘Provide customer quotes for repairs.
∘Work with service providers, vendors, distributors, and manufactures to source necessary parts for equipment repairs.
∘Work closely with part vendors to expedite all parts so repairs are completed in a timely manner.
∘Source providers for customer repairs when there aren’t providers established.
∘24 hour on call, handle escalations and store down/store at risk situations.
∘Train new employees.
∘Manage daily operations, lead employees, and provide customer service.
∘Previously managed facility repairs for McDonald’s Corporation (HVAC, Plumbing, handyman, hot food equipment