Dear Hiring Manager,
I was thrilled to see the opportunity for a Customer Service Support Representative posted. As a Customer Service and Sales Representative with 18+ years of experience I have worked with a wide range of customers communicating in both English and Spanish. I can bring a dedicated, reliable, customer centric sensibility to this position with the aim of delivering a high level customer service experience and help supporting your company’s overall business goals.
In my current position, I maintain an exceedingly functional work environment multi-tasking between customer service, and sales. I have a knack for problem solving and work well independently and with little oversight. I respond to requests from colleagues and clients in a timely manner and am proficient at prioritizing multiple ongoing projects.
Highlight Overview:
- Consulting with customers to evaluate their needs, determine best services, and suggest additional services that may be of interest.
- Sales and customer service-oriented professional with expertise in client relationship management, customer satisfaction, and retention.
- Maintaining up to date knowledge of products, services, procedures, and regulations to ensure accurate and effective service.
- Cross-training in order to assist other departments or in other roles as needed.
- Experience working the past 5 years remotely.
-U.S. Citizen with strong phone presence, using native English without an accent.