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Support Ticketing System

$250-750 USD

ที่ทำเสร็จแล้ว
โพสต์ มากกว่า 7 ปีที่ผ่านมา

$250-750 USD

ชำระเงินเมื่อส่งงาน
Please ensure you have read this entire description and understand. I'm looking for someone who can build the following system for me. Essentially it is a ticketing/support type system for apartment management. All tickets should be private (this is not a public support form or something like that). The tickets will only be seen by the user who submits them and two admin user types (management) and (the board). I will explain these roles below. *Landing page enter building id - unique 4 digit id assigned to property (Each property ID will have 2 unique admin level accounts assigned to it, one management and one board.) submit (user is taken to the ticket submission form) ↓ *Form page Resident Name Unit Number Email Issue/Problem Severity (1-5) submit (On-screen confirmation to check email) ↓ 'ticket' is created on system A unique link sent to email of user. Board, Management and user will have access to the ticket. Any party can change the status (open, recieved/in progress, resolved, re-open) as well as add comments/notes. when a new ticket is submitted, the following 2 emails are sent ↓ email sent to management. Attn: Management at {Property ID} Tenant {Tenant name} of unit {unit #} has requested assistance for the following; {Issue} This issue is a level {severity level}. Please click here to indicate you are aware of the issue and taking action. Please click here to indicate issue has been resolved. ============================== Email sent to user aka Tenant (who submitted ticket) Hi {user name}, This is a receipt confirming your ticket {ticket #} created on {date} for building {property ID} Unit {unit #}. {Issue} {severity level} Management has been alerted to your issue. You will receive an email letting you know once management has confirmed the issue. You can check the status and/or update your ticket with additional details at any time by clicking here. Thank you for your patience. ↓ IF management confirms taking action. (If they don't confirm within the time frame and the board is sent a notification, board will also receive an update once they have taken action). email sent to tenant Hi {user name}, This message is to confirm that management has seen your ticket {ticket #} and are aware of your issue. You will receive an email once management resolves your issue. You can check the status and/or update your ticket with additional details at any time by clicking here. Thank you for your patience. IF management DOES NOT confirm taking action in X number of days (days should relate to severity level ie. High = 1 day medium= 3 days low= 7 days.) email sent to management & board Attn: Management and Board at {Property ID} Tenant {User name} of unit {unit #} requested assistance on {DATE OF TICKET CREATION} for the following; {Issue} This issue is a level {severity level}. Ticket: {ticket #} Management has NOT indicated that they are aware of this issue. Management, Please click here to indicate you are aware of the issue and are taking action. Please click here to indicate issue has been resolved. ↓ IF management confirms resolving issue. email sent to tenant Hi {User name}, This message is to confirm that management has reported that your ticket {ticket #} has been resolved. If your issue has been resolved, great! No further action is required. If you feel your issue has not been resolved, please re-open your ticket by clicking here. Thank you for your patience. ======= That's it! If you are confident you can complete this project please start your proposal with 'ready to roll'.
รหัสโปรเจกต์: 11583602

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34 ข้อเสนอ
โปรเจกต์ระยะไกล
ใช้งานอยู่ 8 ปีที่ผ่านมา

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รูปอวาตาร์ของผู้ใช้
Hello, Currently we are working on User Management, Project Management System and Order Management System: 1) Policy Management: url: [login to view URL] user: admin pass: admin 2)project management : admin : url :[login to view URL] username: admin passwod : admin123 manager: url :[login to view URL] username: rohit121 passwod : demo123 team: url :[login to view URL] username: umesh123 passwod : demo123 3)[login to view URL] user: shahzadfaisal pass: shahzadfaisal 4)user management : url : [login to view URL] username: admin passwod : admin Recently Done School Portal / ERP: [login to view URL] user:admin pass:admin login as:admin I have team of Software Developers , Designers and Testers who are capable to fulfill your Workshop Management System. Recently developed CodeIgniter CRM Systems: [login to view URL] user:sagar pass:sagar [login to view URL] [login to view URL] [login to view URL] Waiting to hear from you. Thanks Moderni Infotech
$389 USD ใน 12 วัน
4.8 (168 รีวิว)
7.1
7.1
34 freelancers are bidding on average $797 USD for this job
รูปอวาตาร์ของผู้ใช้
ready to roll Hello, we are a team of web developpers and we can create a supporting system for you, we can an experience of working with the management system, and we can help you with you project. Is it possible for you to have a chat to discuss the details? We are looking forwatrd to hearing from you Webcapitan team
$555 USD ใน 10 วัน
5.0 (332 รีวิว)
8.9
8.9
รูปอวาตาร์ของผู้ใช้
ready to roll Hello, Expert Developer/Designer here.. I can do this project very well with quality work, can you please give me more informations about the project? Can you provide me any documents? Please check out my portfolio and reviews..
$750 USD ใน 10 วัน
5.0 (212 รีวิว)
8.7
8.7
รูปอวาตาร์ของผู้ใช้
ready to roll Hello, and thanks for the opportunity to bid on your project. https://www.freelancer.com/u/TenStar718.html I am an expert in many different area’s of web and mobile applications based on the following languages: Web(PHP, MySql, HTML5, Java) and Mobile (Native and Hybrid). I am also an expert in many different frameworks such as CodeIgniter, Laravel, Spring and jQuery. I have over 5 years industry experience in development and graduated with a Masters Degree in IT from the Hong Kong University. My PHP L1 exam score in Freelancer places me in the top 3% of developers. Please have confidence in my skill and quality of work. I assure, I will do my best to work with you on your project to present the best possible outcome for you and your customers. I will also do my best to correct any area of work where quality comes into question, I want to have pride in my service to your company and the final product provided. While I am happy to make adjustments and alterations as your project progresses please understand that I am a dedicated freelancer and any work that is substantially different from the project description may need the awarded fee to be re-negotiated. Feel free to contact me if you have any questions, and please review my 5 star profile. I look forward to working together in partnership on your project and into the future. Regards
$3,157 USD ใน 30 วัน
5.0 (259 รีวิว)
8.7
8.7
รูปอวาตาร์ของผู้ใช้
'ready to roll' - Hi there, I'm a full stack web developer - I've read the entire specs, and developing this application would not be a problem at all :) I'll use good coding standards, and make sure the application is flexible and easy to maintain and update :) Let me know if you have any questions! Thanks!
$388 USD ใน 7 วัน
5.0 (141 รีวิว)
7.6
7.6
รูปอวาตาร์ของผู้ใช้
Dear Client, Greetings from Flowgica technologies, I have experience with these skills. We do have similar experience doing something similar to yours therefore I am looking forward to discuss and move ahead. please check our freelancer portfolio at https://www.freelancer.com/u/mmadi.html?page=portfolio I am ready to work with you,kindly waiting for your response. Thanks & Regards, Mmadi
$600 USD ใน 10 วัน
5.0 (49 รีวิว)
7.1
7.1
รูปอวาตาร์ของผู้ใช้
Hello, Professional developers with similar expertise here. We are posting our bid as an expression of interest and appreciate further discussion in private message board. We are waiting for your message to communicate further in this regard so i can provide you with the detailed proposal with pricing and timeline.
$526 USD ใน 10 วัน
4.7 (125 รีวิว)
7.3
7.3
รูปอวาตาร์ของผู้ใช้
'ready to roll" Hello Sir/Mam, Greetings of the day! I think my profile and experience may be a good to match. I have excellent experience in Website Designing/Developing Virtual Assistant . I have 5 years of experience in this field. I will be serving you with all my hard work and skills. I am expert in the following website languages:- *All CMS & Ecommerce S/ws. (Drupal, Joomla, WordPress, Magento, ShoppingCart, OpenCart, WooCommerce, etc) *All MVC Frameworks (ASP.NET MVC, Laravel, Zend, CodeIgniter, Cake PHP, etc) *All Designing Works(Logo, Banners, PSD, Business Cards, Graphics, etc) *HTML *PHP *CSS *MySql *Mailchimp *Photoshop *SEO, SMM I will provide you the following services. Your website will be - - Clean and Professional design - Responsive design (compatible with phone ,iPad and desktop) - Perfectly implemented and tested. - Testing - i) unit testing - every module will be check ii) integrated testing - whole website will be check iii) compatibility testing - last stage of the website we'll check the compatibility of the website with all browsers. - Fully secured & 2 months security maintenance. Moreover, I'd provide you with Daily, Weekly & Monthly Reports with 100% Satisfaction of yours. Feel free to ask me any questions. Looking Forward for your response. T hanks & Regards
$500 USD ใน 10 วัน
4.8 (68 รีวิว)
6.3
6.3
รูปอวาตาร์ของผู้ใช้
Hello, my name is Victoria. I got acquainted with Your description of the task, our devs can start the work on Your ticketing/support type system for apartment management soon as You need. Our team have gained years of experience and expertise working in CMS, Frameworks, Mockup Designs, Template Customizations, PHP/PHP5, Sql databases, Software Architecture, JavaScript, jQuery, HTML5, CSS, Responsive. However, we shall discuss about the requirements and functionalities in details to have a better understanding. Can you tell more information about the site functions for a full assessment? You can see our portfolio in freelancer. We are glad to chat with You and discuss all in details. Contact us and we will reply immediately. Waiting for Your reply! With regards.
$722 USD ใน 20 วัน
4.9 (26 รีวิว)
5.8
5.8
รูปอวาตาร์ของผู้ใช้
Hi there, ready to roll I have experience of developing ticketing system Basically its complain management system for food business in complain are recorded by Call Center per order Emails are send to management. Also, if any response given by user is also send via email. Complain can be closed too. I have ready your project description, i can do this. I will provide you with admin panel to perform actions. I have over 6+ years of experience in php, mysql, css, facebook apps etc Waiting for your response Thanks, Amin
$250 USD ใน 7 วัน
4.6 (90 รีวิว)
6.2
6.2
รูปอวาตาร์ของผู้ใช้
ready to roll Hi greetings of the day I am a Experienced PHP Developer based out in Chennai,India. My experience revolves around development of web and mobile applications,Ecommerce websites. I believe that I am well qualified to undertake the task at hand and deliver a good solution. I would like to discuss this project and your exact requirements. I am confident that I can develop you based on your requirements. looking forward to hear from you soon so that we can get started on this one. Thanking you, All the very best, Cheers!!! Saurav
$555 USD ใน 10 วัน
4.9 (78 รีวิว)
5.6
5.6
รูปอวาตาร์ของผู้ใช้
Hello, Can we discuss in detail ?.Do you have any timeframe? We welcome you to join hands with us as we think we are capable enough to start this project and we give you surety of answering all your queries. We are waiting to discuss in detail about the project so that we can provide you quality oriented results. We are a team of 100+ developers doing mobile and web application development. We have more than 5 years of experience Thanks Genius Team
$789 USD ใน 20 วัน
5.0 (3 รีวิว)
4.1
4.1
รูปอวาตาร์ของผู้ใช้
ready to roll hello sir i have 3 years of experience in web application development specially in mvc frameworks like codeignitor, zend, laravel . i believe in quality work and 100% work satisfaction. As per your requirement you need a ticket management system, I can do it in a better way because I already did it for my previous employer. drop me a message for more discussion. looking forward to hear from you. have a good day !!!
$667 USD ใน 20 วัน
5.0 (4 รีวิว)
3.5
3.5
รูปอวาตาร์ของผู้ใช้
ready to roll Hello, I am Mangesh Shinde and I have read your requirements for ticket system thoroughly. I can complete all of your requirements you mentioned. I will use PHP and MySQL to develop this ticket app. I have 5 years of experience in web development. if you want I will create a sample ticket form and show it to you so you can decide to choose me or not. Looking forward to work with you. Thanks, Mangesh Shinde
$555 USD ใน 8 วัน
4.8 (1 รีวิว)
2.1
2.1
รูปอวาตาร์ของผู้ใช้
ready to roll Hello, I found your job post and it would be my pleasure to help you with it. I read the description of your project and I like it's structure. It is userfriendly and I am sure I can design for you this Support Ticketing System. I'm experienced Senior Web and Mobile Developer from Lviv (Ukraine) proficient in numerous programming languages including Java, SQL, C#, HTML and CSS3. I have a good knowledge of WordPress, PHP and CMS. I have over 3 years of experience at different team projects at Binariks company. Now I am looking for some big thing to work on. I know you've got a lot of low cost candidates, but if you would like to get a high quality result for a good price, you are welcome to consider me. From my side I guarantee you: 1) Pre-launch support (Graphic design, Backend API development, Frontend development, Admin Panel or CMS, Testing and Quality Assurance, App Store Submission and Approval. 2) Post-launch support (Maintenance/Bug Fixing, Further Extensions) I am always looking for a long-term relationship based on trust and professionalism. Your Success Is My Success! I am looking forward for your reply. Best regards,
$444 USD ใน 10 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
Hi good day, We can structure the ticket system for support with the proposed sequence. It requires a server with an active domain for its operation We have experience in this type of system for user support. We hope to contribute to the success of your project regards
$600 USD ใน 12 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
ready to roll! All timeline quotes are based on receiving timely contents and details from the employer. All content must be provided by the employer or authorize the website builder to purchase stock photos as required. Hosting and other related 3rd party related services are extra and sole responsibility of the employer. I actually have such a system ready to go there is also the ability for a tenant to take a picture of the problem and attach it to the ticket as well.
$750 USD ใน 10 วัน
0.0 (0 รีวิว)
0.0
0.0

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ปักธงของ MEXICO
Toronto, Mexico
5.0
25
ยืนยันวิธีการชำระเงินแล้ว
เป็นสมาชิกตั้งแต่ เม.ย. 6, 2016

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