Hello
I am submitting my application to be considered for the advertised job of IT Support. I have a solid background in IT Support and Managing Enterprise IT Infrastructure from past work experience and an education that will significantly contribute to this job.
The following are some additional highlights of my qualifications and experience:
• Provided support for phone and email requests professionally and courteously.
• Maintained detailed records of support provided in an incident management system.
• Installed and Configured mail clients on mobile devices.
• Resolved faults as soon as they occurred and escalated critical problems to the necessary authority to be resolved immediately.
• Experience in building Datacenters
• Virtualization experience in VMware, Hyper-V, Citrix, and other leading providers.
• Server (Windows and Linux) experience, e.g., Windows Active Directory, Exchange, Samba, Squid, etc.
• Rich experience in Networking, like design and build extensive/enterprise networks, firewall, Routing, VPN, security, etc.
I look forward to hearing from you.
Sincerely,
Suresh Kalal