call center representative

The name of the Company is Digital Management, LLC . headquartered in Bethesda, MD, But we have locations in many countries, I believe you are well set & eligible to hear and know more about the opening positions Just follow the briefing. You can ask questions when i am through. Let me know when you have finished reading and understand every line ..You are to respond back with an ''DONE'' ..I advise you read with care. Responsibilities. Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise.