Hi,
we offer 24/7 customer services to our clients and we need some improvements of our live chat software to offer custom branding services.
In stage 1, there are 3 tasks:
Task 1 | Customize some php files
Process:
1. A client can use a form to customize some settings of the chat box, like colors, logo upload and text information. Customizing is possible per domain. For every domain we create a file with a specific id (i.e. [login to view URL]) and save these settings. (already done)
2. The client grab the embed code like
<!-- ++++ START Live Chat Embed Code ++++ -->
<script type="text/javascript" src="//URLofLiveChatService&id=649491"></script>
<!-- ++++ END Live Chat Embed Code ++++ -->
and insert it to own websites. (already done)
3. to do:
customize some php files
3.1 grab the id=649491 from the URL
3.2 use the file [login to view URL] to get the settings for that domain.
Note: As default the live chat software was build to use a setting file app-settings.php. Every [login to view URL] is a copy of that file with some customized settings.
Task 2 | Fix a bug
There is bug in the history management. You can select a user and a specific time frame to find chat conversations.
Task 3 | Add a few action button
For a better user experience we need 3 action buttons for our agents.
Action button 1 - copy user information
Currently you can find the user information by a mouse-over/tooltip action. We need a button: Click on that button copies the user information to the clipboard. Show a modal box with info text 'user information have been copied to your clipboard'.
Action button 2 - copy chat conversation
Currently you can see the full chat conversation at the agent dashboard. It looks nice but is not easy to select all text to copy it. We need a button 'Conversation as Plain text'.
Action: 1. Click on the button opens a new modal box with the full chat conversation, but as a plain text. In this modal window you can click on a button 'copy conversation' which means the full text will be selected and copied to the clipboard. Show a info text 'Conversation has been copied'.
Action button 3 - Copy domain name
At this time you can see the current website url of a visitor at the agent dashboard. Example: Visitor is on web page [login to view URL]
We need a button 'Copy domain name' to copy the domain name ([login to view URL]) to the clipboard. Show a modal box with info text 'domain name has been copied to your clipboard'.
We're gonna offering more custom branding services like other chat box layouts in a later stage and we are interested in work with a developer to continue this project.
Hi,
Please provide this project to me. Your work completion will be the priority for me and I will provide good service to you. Thanks!
Warm Regards,
Jatin Singla