Hi,
I'm looking to create a very basic service desk web application. The application is intended to act as a service desk (ticketing) system for a small IT services company. It needs to be modeled exactly after the wordpress plugin - WP Support Plus. A live demo can be provided upon request.
Requirements:
1. Customers
Customer should be able to sign-up and subsequently log-in to a dashboard. Only a logged in customer can create a support ticket. A customer can also view all tickets for his/her company. Information to be captured by a customer sign up includes: First Name, Last Name, Email, Telephone, Company Name, Website, Username and Password
2. Manager
A manager can log-in (no sign-up) and view the ticketing dashboard. A manager can view all tickets, assign tickets to a technician (agent) and see stats for tickets. Stats are:
Open Tickets
Closed Tickets
Pending Tickets
In Progress Tickets
3. Technician/Agent
A technician/agent can log-in (no sign up) and view only tickets assigned to him/her. A technician can update ticket status and add comments to the ticket.
Tickets:
A ticket is used to capture an incident logged by a customer. It is the customer's way of directly requesting support for a problem. A ticket has a Subject, Description, Category and Priority.
Subject - free text.
Description - Free text box for description of issue
Category - CCTV/Surveillance, Desktop Support, Network Infrastructure Support, Software/User Support.
Priority is either High, Medium Low or Normal.
Other fields are Assigned To, Priority, Updated and Raised By
Ticket creation automatically updates the manager dashboard (a new ticket has been created). A ticket can then go through the following stages: Closed, Open, Pending, In Progress.
A manager (supervisor) can assign a ticket to an agent Received means the ticket has been logged in the system. Assigned means the ticket has been assigned to a technician. In-progress means that the technician has begun work. Closed means that the work has been completed and Pending means that the ticket is on hold for some unforeseen circumstance.
The application is not intended to be visually complicated, nor generally as well. Deliverables should include
1. All source code, commented where possible
2. Full export of database
3. ER diagram for database
Those interested in bidding should answer the following questions:
1. Please indicate your experience with developing web applications in PHP/MYSql and any service desk application experience.
2. Please indicate if you would like to see a live demo of what the site should look like.
3. Please indicate that your bid is accurate and will be honored. I would rather not entertain negotiations after award and or non-delivery due to project underestimation.
Screenshots and/or a live demo can be provided for reference.
Thanks
Hello
I have referred your requirements on ticketing system , will you please share screenshot or more details as you mentioned in requirements.
Thanks
Relevant Skills and Experience
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Proposed Milestones
$290 USD - Ticketing System Website
- Lets discuss more on this
HI sir, we have developed a support ticket system already with most of the features you are asking. and it has 3 user types admin, agent and provider which we can modify according to your user types
Relevant Skills and Experience
System is built with codeignitor & has almost all the features you are asking & the missing features we can add appropriately like user type technician. Our system is very close to you specifications
Proposed Milestones
$250 USD - Change the current system according to the specifications
$338 USD - Add missing features and complete the project
I'll provide daily updates until the completion and I'll do a great job with doing my best. Please kindly consider my proposal and let me know if you have any questions.
I can send you images of the current system when you start a chat because there is no options provided to attach screenshots in the proposal creation window. I really think that you'll like the system once you see it.
Thank you
Patzz
Hi,
I think I'm the right candidate for your project. To know why read below :)
1 ) I have designed many amazing Website UI Designs before.
2 ) My price is reasonable.
3 ) Timely delivery.
Relevant Skills and Experience
I’m a creative graphic designer and my job - it's my favorite thing!
I guarantee you the highest quality of work, timeliness and total commitment.
I will be glad to help you!
Proposed Milestones
$2352 USD - We don't take any upfront or advance, we will divide the whole payment into different milestone
For the assuring, I am going to show my portfolio which will give you confidence to initiate chat with us because our portfolio is our assets with good Reviews and Rating from big clients
Please have a look on our profile at:
https://www.freelancer.com/u/sptechnocrats.html
Hi,
Thank you for the detailed description. I had a full review of your job description and have a clear idea about your spec.
We have vast experience in service desk web application
Relevant Skills and Experience
We have 11+ yrs of experience in relevant skills.
So, I would like to discuss this project specification in detail via chat
Thank you!
Proposed Milestones
$2000 USD - later
Hi, Its a high volume project. #1, I've done 20+ high volume project using PHP/MySQL. #2, Yes. #3, Yes.
Please knock me if you get time.
Thanks
Relevant Skills and Experience
PHP, MySQL, Ajax, Javascript, Bootstrap
Proposed Milestones
$1694 USD - Init
Hello!
My name is Alex. I am a representative of Pixel Agency company.
I checked your Service Desk website requirements and have a proposal as well as some questions that we should discuss.
Relevant Skills and Experience
We have 10 years of work experience and 520+ projects finished.
We provide web design and web development services.
We are very skilled with CSS, HTML, PHP, Website Design, WordPress
Proposed Milestones
$1176 USD - negotiable