I have over 15 years of IT experience; the past 4 years I have worked exclusively with designing and developing ServiceNow solutions. Last year I managed a complete re-write and installation of ServiceNow moving from Eureka to Istanbul. Modules installed included: Service Request, Incident, Project Portfolio Management, Change Management and Facilities. I implemented On-Call Scheduling, CMDB, Asset Management, and Knowledge as new module. I have written custom applications for Medical Software Entitlement Tracking and Structured Update Sets for ServiceNow Releases. I also streamlined our LDAP sync processes to increase automation and decrease upload time. The entire LDAP processes is also documented in a technical document for all members of the team to view and Many of these projects have required custom ServiceNow workflows. I believe in a simplistic approach - create a standard workflow and then customize as need for the situation. This allows for easier troubleshooting and less issues when upgrading ServiceNow platforms. After receiving the initial requirements for the workflow, I can create workflows that will throughly complete the transactions needed.
I would be more than happy to share examples of my custom work. Please do not hesitate to contact me with any further questions. I look forward helping you meet your ServiceNow needs.