Processes and Procedures for PR Agency

We're looking for someone to help us revamp on our process and procedures for our PR agency. Must have previous agency experience and be able to share examples and best practices. When submitting your proposal please answer the following questions so we can better understand your experience. What public relations agency have you worked at before? What was your role there? Do you have a very strong grasp procedurally on how to manage large client accounts? Do you have a very strong grasp procedurally on the client journey from prospect to onboarding? Have you worked with publicly traded clients before? Have you created Corporate Communication programs from scratch with clients? Thank you so much!