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Student Success Specialist / Customer Service / Biz Development (Remote)

$15-25 USD / hour

ปิดแล้ว
โพสต์ มากกว่า 5 ปีที่ผ่านมา

$15-25 USD / hour

ob description There’s a revolution currently taking place in the education and training field and you want to be a part of it. You feel strongly about access to education and you may have even taken a few MOOCs or online classes yourself. Come help our us guide our students through their educational journey. At OpenClassrooms, you’ll be making sure our students get the best possible online education. From choosing their course, to completing their projects, graduating and finding professional success, you’ll be there every step of the way to offer a helping hand. People say you’re nice, patient and empathetic – you know how to alleviate any tension. You like to be in daily contact with clients. You often take initiatives and are constantly on the lookout for learning new things. You are ready to join an agile and fast-moving structure, with the goal to make education accessible to all. REPORTING LINE: Reports to: Director of Student and Employer Success RESPONSIBILITIES Provide answers to student questions: course guidance, platform usage, learning advice Outline course offerings and details for success to potential new students Accompany students from day one through to job placement Give guidance to help students find the course best suited to their ambitions and competences Provide advice on financing options available to students Support students right through until course completion, providing support and morale-boosting where necessary Ensure the growth of a happy community: foster peer-to-peer relationships and well as peer-to-mentor Create the Wow effect: students must be blown away by your warmth, attention to detail and commitment Share feedback with your team in a constructive manner Requirements SKILLS REQUIRE Perfect written skills Great empathy and ability to remain calm Native English speaking and writing skills A true passion for education A love for service and customer satisfaction The desire to join a high-growth startup company Ability to work Strong time management skills with the ability to plan, prioritize, monitor, & respond to changes quickly. Strong decision-making skills coupled with good judgment. Ability to multitask in a fast-paced, entrepreneurial environment REQUIREMENTS 2 to 5 years of (successful) experience in a customer service role in technical and/or education 2+ years’ experience working in a SaaS environment 1+ year of experience working with databases (SQL) Prior experience with a ticketing tool, ZenDesk/Salesforce experience preferred Experience with digital communication and social media HIRING PROCESS The journey starts with a phone interview and a meeting with the HR Recruitment Team. Then we plan video meetings with the Chief Student Success Officer, Director of Student and Employer Success, along with some members of the Student Success Team. For the final round, you will meet some members of the Tech team and some members of other teams ( Revenues, Marketing…) You will be asked to provide us with professional references contact detail. Feel free to get the gist of who we are: [login to view URL]
รหัสโปรเจกต์: 17671645

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14 ข้อเสนอ
โปรเจกต์ระยะไกล
ใช้งานอยู่ 5 ปีที่ผ่านมา

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14 freelancers are bidding on average $23 USD/ชั่วโมง for this job
รูปอวาตาร์ของผู้ใช้
PMP certified IT project manager, MBA in marketing, business analyst, market researcher,writer, proficient in the field of business plans, presentations, SEO, social media, Adwords project management, presentations, marketing and branding, HR, operations, real estate, contracts, finance, legal, health, teams, training. Experience 10 years. willing to offer free trial and looking for a long term work association.
$22 USD ใน 40 วัน
4.8 (7 รีวิว)
5.4
5.4
รูปอวาตาร์ของผู้ใช้
Hello! When I moved to the Southeast US several years ago, I was profoundly impacted by the state of diverse training programs; students are interested in learning, but access to programs is severely limited or non-existent. As someone that had limitless opportunities when I was younger, this was unthinkable. I joined the Upstate SC STEM Collaborative to contribute to the local conversation around encouraging students to consider STEM careers. I hold two Salesforce certifications, with 2 on the roadmap this year; I have completed Ranger level certification in Salesforce Trailhead and have my Business degree through SNHU Online. Some executed projects include: - Building a training program in Salesforce Trailhead for an SMB Recruiting firm without the needed training infrastructure to support their team - I am actively mentoring 4 professionals through their Salesforce careers, and would enjoy doing that work on a larger scale. One of my greatest accomplishments has been seeing one of my mentees complete her degree after I helped her go back to school, build her program and complete financial paperwork. - Trained the Training Department at Verizon to use Salesforce - Launched Salesforce for a nonprofit focused on women's empowerment - Conducted seminar style trainings for Enterprise Sales Executives at Verizon, including 30-300 attendees Anything beyond 40 hours will be considered probono. Thank you for your consideration, and I look forward to discussing with you further.
$27 USD ใน 40 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
August 30, 2018 Dear Sir or Madam, I am applying for the Student Success Specialist / Customer Service / Biz Development (Remote) on www.freelancer.com. I hold a Doctorate in Business Administration (D.B.A.) a Master's in Business Administration (MBA) with a Bachelor of Science (BS) in Accounting and Risk Management. I am TEFL, Six Sigma Certified, and a Certified Fraud Examiner (CFE). For the last three years I have been an Accounting Adjunct at Wright State University Lake Campus in Celina, OH. Where I taught the following topics: Corporate Long Term Liabilities, Investments, Statement of Cash Flows, Financial Statement Analysis, Managerial Accounting, Job Order Costing, Process Costing, Cost-Volume-Profit Analysis. Budgeting, Performance Analysis, and Decentralized Operations. I am also a Certified Substitute Teacher for Mercer County Ohio School District. While teaching at Wright State University I also taught part-time as a Substitute teacher. In that capacity, I taught the following subject matter: Business, Accounting, Calculus, Algebra, Geometry, Spanish, German, and English. I believe in building strong relationships with team members and fellow workers coupled with my constant drive to produce solid results, I would appreciate the opportunity to discuss Student Success Specialist opening. Please contact me at (419)-852-0481. Thank you for your time and consideration. Dorothy Brenneman, D.B.A., MBA, CFE, TEFL
$25 USD ใน 20 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
Kindly accept my bid as my intention to apply as a Student Success Specialist. I have a total of 6 years worth of Cunsumer Marketing Experience since 2014 working in an online company later on in a technological learning company in 2016 and lastly with my current company.
$16 USD ใน 40 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
Hello, please take a look at my profile because I think I would be excellent for this position. I am in higher education myself and plan on continuing my education all the way to post graduate P.h.D. I love giving advice and helping others through education. I am also a fast learner on the computer and can pick up any computer program relatively quickly. Thank you for your time and consideration.
$17 USD ใน 40 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
Students will be taught in the most easy to understand manner. Thank you
$22 USD ใน 20 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
I'm a certified professional high school English teacher in Canada, looking for some extra work while at home with my kids. I have an education degree and 3 years of teaching experience.
$27 USD ใน 30 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
Sir I am having good skills and experiences of 18+ years in both the education and training plus software and website development. Happy to have this opportunity. Contact me for further details
$15 USD ใน 30 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
Hi I’m Yousuf! I wanted to go ahead and place a bid so that we can get a chance to have a dialogue. I’m very big on education and am actually applying to Pharmacy schools as I decided it was the right time for me to give graduate school a chance. It won’t be until next year so I have plenty of time on my hand in the day time. I think I would be a good fit for this position as I am very passionate about Higher Education and have been told that I was their motivation to continue their education.
$27 USD ใน 3 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
Dear Future Colleague, I am writing to apply for a position on your student success team as advertised on freelancer. I have been in the customer service/support industry for more than twelve years, with experience in both telecommunications and face- to- face interaction. I understand the importance of providing excellent customer service and the impact it has on customer loyalty and future business growth. I recently completed worked in the education industry as an Admissions Representative so I understand how enriching a good education can be to a student's life. I am confident I’d make a strong addition to your student success team. My long-term experience in the customer service industry has taught me how think quick on my feet and innovative problem solving skills. I am patient and possess a calming demeanor that helps diffuse tense situations and am able to inject humor to lighten the mood when appropriate. I am attentive to customer issues and am able to communicate clearly to resolve problems in an efficient and effective manner. I am also a self –starter and a goal-oriented worker, approaching each work day with a positive attitude to help accomplish the team daily goals. I know how to meet and exceed customer expectations with service that sells. I realize that loyal patrons is the utmost importance in spreading the word of your business and acquiring new business that can only be achieved through an outstanding customer experience. I am ready to serve. USA
$25 USD ใน 40 วัน
0.0 (0 รีวิว)
0.0
0.0
รูปอวาตาร์ของผู้ใช้
Social Entrepreneur, Emotional Healer, Service Excellence Trainer, Life Coach, Graphologist, Military Historian. Having 18 years of experience in the field of Service Industry, Training, Consulting Firm and Social Entrepreneur. My work experience ranging from pay TV company for 8 years (Trainer for the direct sales, telemarketers, sales promotion girls, sales promotion boys), Le Meridien Towers Makkah (Sales and marketing), NGOs (Senior Training Specialist) ,Vendor Training (Trainer), Management Consultant, all together total approximately more than 18 years For sharpening my expertise I often attend several and various certifications training such as NLP practitioner, Diploma Certified Graphology, Certified Hypnotherapist, Certified Hypnosis, Certified DISC, Certified EFT, Spiritual Quantum Touch, Life Coach certification, Registered Fundraiser Program, Workshops, Seminars, Vocational education and Professional course such as Operation orientation (Impac University Florida), ESQ, Train for the Trainer, Leadership Assessment using MBTI, Marketing Management, Social Entrepreneur (Social Entrepreneur Academy Dompet Dhuafa) which will be beneficial for my future career.
$27 USD ใน 40 วัน
0.0 (0 รีวิว)
0.0
0.0

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เป็นสมาชิกตั้งแต่ ส.ค. 30, 2018

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