Telemarketing

Takes incoming customer calls Makes outgoing customer calls/Sales leads Answers questions about product specifications and pricing Upsells customers to larger products, promotions, or higher priced services Explains product pricing Accurately and efficiently enters customer information into company databases for mailing purposes Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches Assists sales colleagues with arranging meetings and sales calls with customers Contacts customers in response to correspondence or feedback Monitors order status to ensure that clients receive orders in a timely manner Investigates unfilled, misplaced, or misdirected advice and resolves customer issues as necessary Maintains working knowledge of products and services sold and keeps current on industry developments by reading current news or attending workshops May specialise in inbound or outbound telemarketing or in sales for a particular industry