Hi,
I have 7+ years of exp as SAP BASIS Consultant. I have implementation, maintenance, up gradation exp of many SAP products like ECC, CRM, SCM, BW, Solution manager. I can work on your requirement.
Before continuing let me tell you some facts, I am not ABAPer nor have experience in ICI. But I can pull in some expert who can cater your requirement.
I need some more information about your requirement.
1) Which Telephony environment do you use?
2) Do you want to develop/build integration from the scratch or have purchased any third party solution and want to integration with some modification?
3) If you want to develop from the scratch then Who will work on "telephony environment"?
4) Do you have all requirement, screen design ready for application which you are going to use after integration???
Your valuable inputs to above information will help me to provide you more accurate timeline and budget accordingly.
About your requirement
1) I am BASIS consultant. It is my duty to help you identifying SAP CRM test environment. Even I can implement test/demo SAP CRM system in your landscape.
2) I can engage someone for this part
3) I can engage someone for this part
4) I can provide you any SAP Documentation if such documentation is limited to SAP customers. I have multiple S-user ID/PWD .
If you have any concern please do let me know. We can discuss more in detail.
Thanks & regards,
Sunny