IT Support Technician.
▪ IT Network Administrator.
▪ Technical Support Specialist
▪ Troubleshooting of Printers, Scanners and Photocopiers.
▪ Settings of device for Video-conferencing and Telephone-conferencing.
▪ Troubleshooting Outlook mail clients.
▪ Installation of an operating system (Linux, MAC OS, windows XP, VISTA,7/8/10)
▪ Installation and troubleshooting of SAP software for optimum optimization.
▪ Cloud storage, archiving, server back-ups using designed tools and software’s
▪ Installation, configuration and support of the LAN, WAN and Internet systems.
▪ Maintenance of network and workstation hardware and software.
▪ Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
▪ Supervises users to plan, co-ordinate, and implement network security measures.
▪ Manage performance tuning and capacity planning activities to enhance the
performance of the network resources.
▪ Perform routine backups and archival of files stored on the network to assist with disaster recovery.
▪ Analyze user support statistics and other data and recommend appropriate measures.
▪ Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges.
▪ Plan, integrate, troubleshoot and resolve problems to stabilize and optimize customer networks.
▪ Ability to adhere to established timelines and/or custom