Updated theme software for website

Please see info below from what hosting company said was the problem website is [login to view URL] - it is extremly urgent to get this done asap so will be dependant on timescale. Thank you for contacting 1&1 IONOS. I tried calling the number that you provided me a while back but I cannot get through. So I decided to get to you thru email. The problem of you website is a compatibility issue. Your website theme is not compatible to the PHP version that was installed in you websiteia a newer version. We would recommend that you get in touch will your theme developer to get a newer version of the theme software thathe/she is using.I would like to walk you throught the control panel. now since I am conversing to you via email. Please follow the steps that I have attached below for you to walk through the control panel. from control panel link [login to view URL] select product choose hosting choose use webspace choose [login to view URL] choose wp-content choose themes choose stjameslettings I hope that answers your query. However, if you have any further questions, you can reach us by phone anytime on 0333 336 5691. or you can reply to this email. I hope this resolution will solve this issue once and for all. Please take note and use this Case # 854217612 every time you refer to this issue or concern. I was my pleasure to be of service to you and I would like to thank you for patronizing 1&1 IONOS. Best Regards, Richard Lim Technical Support 1&1 IONOS