รูปประจำตัวของ MahershalalRoss
@MahershalalRoss
ธงของ Jamaica St James, Jamaica
เป็นสมาชิกตั้งแต่ 15 มิถุนายน 2016
0 คำแนะนำ

MahershalalRoss

ออนไลน์ ออฟไลน์
I AM READY TO BE HIRED! I am an experienced IT Professional that have complete several projects both small and large businesses worldwide. My attention to details and object oriented skills are my greatest asset that enabled me to produce excellent results and satisfied customers. I am Microsoft, CompTia and Cisco Certified with over 7 years of experience. I am committed to helping you resolve computer problems quickly and reliably.
$15 USD/ชม.
0 บทวิจารณ์
0.0
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แฟ้มผลงาน

บทวิจารณ์เมื่อเร็วๆ นี้

ยังไม่มีบทวิจารณ์

ประสบการณ์

Co Founder

Sep 2016

Founding a company generally means taking on the following four roles at once: Product Manager, Technical Team Member, Marketing and Sales Team Member, Chief Executive Officer. Focused

Tech Manager

Sep 2015 - Sep 2016 (1 year)

Providing holistic support and supervision of Tier 2 Technicians, Ensuring that Tier 2 technicians are correctly logged into the system with station number and passwords, Handling Supervisor calls, i.e., difficult sessions that fall outside the skill levels of the Tier 2 technicians , Handling difficult sessions that customer callback and a lot more

Tier 3 Technical Support Agent

Sep 2014 - Sep 2015 (1 year)

Responsible for customer contact and care regarding unresolved issues, as well as ensuring the customer is contacted directly through a chat feature regarding resolved [login to view URL] customer care handling with a non-reliance on the Supervisor. Conducting detailed documentation for issue resolution and updating the knowledge base where necessary.Problem-solving by adhering to the standards and policies of the company by using only approved tools and procedures..

การศึกษา

Bachelors in Computer Science

2012 - 2016 (4 years)

คุณสมบัติ

Microsoft Certified Solutions Associate (MCSA) (2016)

Microsoft

MCSA is a prerequisite for more advanced Microsoft certifications. The MCSA credential supplants the now defunct Microsoft Certified Systems Administrator certification.

CompTIA A+ (2011)

CompTIA

The exam is designed to certify the competency of entry-level PC computer service professionals in installing, maintaining, customizing, and operating personal computers.

CompTIA Network+ (2016)

CompTIA

It validates the essential knowledge and skills needed to confidently design, configure, manage and troubleshoot any wired and wireless networks.

Cisco Certified Network Associate (CCNA) (2016)

Cisco

Cisco Certified Network Associate (CCNA) Routing and Switching is a certification program for entry-level network engineers that helps maximize your investment in foundation networking knowledge

การยืนยัน

  • เชื่อมต่อกับ Facebook แล้ว
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