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Co FounderSep 2016
Founding a company generally means taking on the following four roles at once: Product Manager, Technical Team Member, Marketing and Sales Team Member, Chief Executive Officer. Focused
Tech ManagerSep 2015 - Sep 2016 (1 year)
Providing holistic support and supervision of Tier 2 Technicians, Ensuring that Tier 2 technicians are correctly logged into the system with station number and passwords, Handling Supervisor calls, i.e., difficult sessions that fall outside the skill levels of the Tier 2 technicians , Handling difficult sessions that customer callback and a lot more
Tier 3 Technical Support AgentSep 2014 - Sep 2015 (1 year)
Responsible for customer contact and care regarding unresolved issues, as well as ensuring the customer is contacted directly through a chat feature regarding resolved customer care handling with a non-reliance on the Supervisor. Conducting detailed documentation for issue resolution and updating the knowledge base where necessary.Problem-solving by adhering to the standards and policies of the company by using only approved tools and procedures..
Bachelors in Computer Science2012 - 2016 (4 years)
Microsoft Certified Solutions Associate (MCSA) (2016)Microsoft
MCSA is a prerequisite for more advanced Microsoft certifications. The MCSA credential supplants the now defunct Microsoft Certified Systems Administrator certification.
CompTIA A+ (2011)CompTIA
The exam is designed to certify the competency of entry-level PC computer service professionals in installing, maintaining, customizing, and operating personal computers.
CompTIA Network+ (2016)CompTIA
It validates the essential knowledge and skills needed to confidently design, configure, manage and troubleshoot any wired and wireless networks.
Cisco Certified Network Associate (CCNA) (2016)Cisco
Cisco Certified Network Associate (CCNA) Routing and Switching is a certification program for entry-level network engineers that helps maximize your investment in foundation networking knowledge