SUPPORT SPECIALIST (BILINGUAL JAPANESE/ENGLISH)

At Doist, our best resource, hands-down, is our team. For the last five years, we’ve focused on fostering an amazing culture of scrappiness, independence, responsibility and ownership. We believe that a strong, vibrant and cohesive company culture comes before anything else.

Our diverse international team continues to grow and, now, we are seeking to hire a Bilingual Support Specialist who has a passion, the right skills, and a solid experience to deliver excellent customer service and delight our customers with care.

Your duties will include:

Delivering outstanding multi-channel (Zendesk, social media, blog, app stores, etc.) customer support in English and Japanese

Reproducing product issues, reporting them to the the appropriate engineering teams and monitoring their status

Sharing user feedback with internal teams to identify customer needs and translate user insights into a better product experience

REQUIREMENTS

Requirements include:

Native-level fluency, both written and spoken, in English and Japanese (additional language skills is a plus)

Good understanding of at least 2 of the following operating systems: macOS, Windows, Android, iOS

Excellent writing skills with an articulate, conversational style

Extremely proactive, organized and responsible, with the ability to work well independently and as part of a team

Demonstrated passion for customer care

Enthusiasm about working in an international, multi-cultural environment

Willingness to work flexible hours and weekend shifts when required

Ideal applicants are existing Todoist users who use the product regularly

BENEFITS

This is a remote position, so you will be free to work from wherever you please. It will also be possible to work from our office in Porto, Portugal or get a co-working space in the city you live.

You can read more about how we work in this Forbes article, or in this Fast Company article.

We look forward to hearing from you!

นักแปลภาษาญี่ปุ่น

หมายเลขโปรเจค: #12911472

เกี่ยวกับโปรเจกต์