I am a journalist with 3 years working experience, writing and editing articles for company's and online firms, i have 3 years customer service experience with a company in Ghana as customer agent. Am able to work under pressure and always deliver output before time. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarise myself with the product in order to provide the best possible support to customers.