Irene M.

WORK EXPERIENCE: Teletech Sta. Rosa Dec. 13, 2008- Dec. 29, 2009 • Memo Receptionist Ø Acted as a personal assistant whenever client is away and cannot receive any phone calls from their caller. Ø Callers of the client leave messages, which are then typed and sent to client’s mobile phone as an SMS. Messages can also be sent to a nominated email-address. Ø Gathered important information from every caller to know the exact nature of the call and can prioritise the messages. This information can also be integrated into a database to track sales leads or delivery details. • Data Entry Specialist Ø Gathered/monitored necessary files or records (order details of a certain product), which are then transcribe to another program to fix or to recreate order files. • Business Sales Consultant Ø Handled customer that has business in Australia. Ø Acted as a business consultant to help out customer’s telecommunication needs for their business. Teletech Makati August 16, 2010 – April 26, 2011 • Customer Service Representative Ø Resolved customers needs through billing inquiries, basic internet connection problem, technical faults on mobile phones and applications. Ø Performed outbound call for verification process on customer’s account details. Ø Processed transactions, such as modifying services features, updating account information and accepting payments thru credit card. Ø Processed promise to pay/payment extension, billing disputes and complaints • Inbound Sales Representative II Ø Handled sales account w/c involved upselling or promoting new products, Ø Provided options and solutions to different telecommunication needs of customers, such as, mobile plans, internet service and fixedlines EDUCATIONAL BACKGROUND: UNIVERSITY OF PERPETUAL HELP • Bachelor of Science in Nursing o 2005-2008 • Dentistry o 2002-2004 • Pre-Dentistry o 2000-2002 OTHER SKILLS: • Have keen eyes for details • Possesses good communication and leadership skills • Can establish rapport and work effectively with people • Proficient in Microsoft Office and Internet Applications