Ma Shiela Sherie A.

I have 7 years of experience in the Call Center Industry handling Australian and American Accounts. ( TWC, hiPages , Telstra ) I’m trained for different lines of business, I've handled Customer Service Support, Sales, Customer Success (Retention), and Technical Support. Having broad experience with these made me versatile on various task. I was able to provide a good customer service as my customer always says I'm very lovely. With the tone of my voice I can confidently say that I'm very conversational and easy to understand. In addition,as an experienced Retention Specialist I have also the ability to resolve conflict in a professional and timely manner. Develop a personal rapport with clients that reinforces their decision to use the brand and develop referrals I'm looking for a long term project/business where I can apply my acquired skills in the industry that I am going to join in and be an active participant towards continuous learning process provided for by the organization that will result to growth and success of the business and me as an individual as well. I would love to chat with you to get a chance to show you how much value I can provide you and your business - and to see if we'd make a great fit, as well!