Kalpana B.

• Managing Back Office Query team consists of eight members • Handling queries and escalation related to AP • Preparation of performance measures for the purchase to procurement processes • Preparation of SLA reports for purchase to procurement processes • Preparation of every day productivity report for the purchase to procurement processes • To train the team members in the Manual payment process in respect of what the payment has been made to whom and when it has been made. • To update the team members with the new learning’s communicated by onshore relating to the process. • To investigate the consolidation of findings in respect of what the Manual payment has been made and whether the investigator has recorded sufficient evidence to support the payment. • In case of any Discrepancy identified during the investigation needs to be reported accordingly.