Yasir R.

• Made new clients for the call center and business expansion • Trained and handled HR management for the call center, also trained many new agents joined the company for various professional campaigns assigned by clients • Handled successfully agent’s daily shifts, break schedules with collaboration with team managers • Prepared weekly, monthly target reports and to ensure that these targets are achieved as per assigned. • Day to Day negotiations with clients to ensure clients satisfaction at highest level. • Coordinated with various departments simultaneously and resolved work related issues which were affecting business • Received appreciation from the customers to keep and run business for them in a professional manner • Worked with various clients around the globe, which gave me chance to learn and work in an multicultural environment • Managed all the work online for few years, as I have been studying and traveling abroad