Amharic, oromo customer service speaking

Job Description: Amahric, Oromo and English Speaking Customer Service and Social Media Manager CDLCITY, a reputable and thriving truck driving school, is currently seeking a highly skilled and dedicated individual to join our team as an Amahric, Oromo and English Speaking Customer Service and Social Media Manager. This is a remote position, and we require the candidate to be based in Ethiopia As a Customer Service and Social Media Manager at CDLCITY, you will play a pivotal role in providing exceptional customer support and managing our robust social media presence. We are looking for an individual who is fluent in both Amahric & Oromo and English, possesses excellent communication skills, and has a passion for delivering outstanding customer service. In this role, your responsibilities will include: Customer Service As the first point of contact for our prospective and current students, you will be responsible for answering phone calls in a professional and courteous manner. Your primary objective will be to provide exceptional customer service by assisting new students in understanding our comprehensive training program. This includes addressing their inquiries, providing detailed information about the courses we offer, and highlighting the benefits of choosing CDLCITY for their truck driving education. Your friendly and helpful approach will help create a positive first impression and build trust with potential students. In addition to phone conversations, you will also be tasked with collecting customers' phone numbers and email addresses. This information will allow you to follow up with them through text messages, WhatsApp, and email communications. By staying in touch with potential and current students, you will nurture relationships, provide additional information as needed, and ensure a seamless experience throughout their journey with CDLCITY. Social Media Management A significant part of your role will involve managing our social media accounts, including Facebook, Instagram, YouTube, and TikTok. Shape our brand's online presence as the Social Media Manager, devising and executing a targeted strategy to engage our audience and meet our objectives. This includes daily posting, content creation, and community engagement to foster a strong online presence. Unleash your creativity as our Social Media Manager, crafting captivating posts and graphics that engage our audience. Your role will involve editing images and designing visually appealing content that reflects our brand identity. Additionally, you will be responsible for creating compelling Amahric & Oromo content that is culturally relevant and appeals to our Amahric & Oromo-speaking audience. To expand our reach and attract a wider audience, you will be tasked with sharing our content in similar Facebook groups. By actively participating in relevant online communities, you will help increase brand awareness and drive engagement. As the point person for social media interactions, you will diligently respond to messages, comments, and inquiries across all our social media platforms. Your timely and friendly responses will not only address the audience's questions but also foster positive relationships and enhance our brand reputation. Furthermore, you will have the opportunity to run targeted ads on Facebook and Instagram, utilizing your knowledge of social media advertising to reach our desired audience effectively. Translation and Reporting Given our diverse student base, your language skills will come into play when assisting in translating English content into Amahric & Oromo. This will ensure accurate and culturally appropriate communication with our Amahric & Oromo-speaking audience, allowing us to cater to their needs effectively. To track the success of our social media efforts and customer interactions, you will be responsible for generating clear and comprehensive daily or weekly reports. These reports will provide insights into key metrics such as engagement, reach, customer inquiries, and ad performance. Leverage data analysis to drive success in our social media and customer service efforts, shaping future strategies and identifying opportunities for improvement. Qualifications To succeed in this role, you should possess the following qualifications: • Fluency in both Amahric & Oromo and English, with exceptional written and verbal communication skills in both languages. • Demonstrated experience in customer service and social media management, ideally within a similar industry or field. • Proficiency in utilizing various social media platforms, including Facebook, Instagram, YouTube, and TikTok, with a keen understanding of their functionalities and best practices. • Strong organizational skills, allowing you to efficiently handle multiple tasks and prioritize your workload effectively. • Meticulous attention to detail, ensuring the delivery of high-quality work within given deadlines. • Familiarity with running targeted ads on Facebook and Instagram is highly advantageous. • The ability to work independently and collaboratively within a remote team environment, demonstrating excellent self-motivation and accountability. • Availability to work Monday to Friday, from 9 am to 5 pm Eastern time zone, to cater to our target audience's needs and inquiries. This is a full-time position: 40 hours per week, Monday to Friday. Join us in this opportunity for dedicated work. We offer a flexible work arrangement as a remote team member, allowing you to work from the comfort of your own home while contributing to the success of CDLCITY. Join our dynamic team today and be part of a company that is committed to delivering exceptional customer service and providing valuable truck driving education to aspiring students. To apply for this position, please submit your resume, along with a cover letter highlighting your relevant experience and explaining why you would be the perfect fit for CDLCITY. We anticipate reviewing your application and welcoming you aboard our team with excitement! Note: Only shortlisted candidates will be contacted for further evaluation.