Community Manager

We are ETSUS. We’re on a mission to make it easy to care for our Earth with a range of ethically produced and sustainable everyday goods. Check out some of our contents. As part of our selection criteria, we’d like to understand looking at our brand - [login to view URL], our Facebook page - [login to view URL], our Amazon listing - [login to view URL], what are some of the things you propose to do to improve our content. The objective is to build a community of people who care about sustainability, eco-friendly products, and in particular about plastics waste. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications. Responsibilities: - Set and implement social media and communication campaigns to align with marketing strategies - Provide engaging text, image and video content for social media accounts - Respond to comments and customer queries in a timely manner - Monitor and report on feedback and online reviews - Organize and participate in events to build community and boost brand awareness - Coordinate with core team to ensure brand consistency - Build relationships with customers, potential customers, industry professionals and journalists - Stay up-to-date with digital technology trends Requirements: - Proven work experience as a community manager - Experience launching community initiatives in the US and AU (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter) - Ability to identify and track relevant community metrics (e.g. repeat attendance at events) - Excellent verbal communication skills - Excellent writing skills - Hands on experience with social media management for brands - Ability to interpret website traffic and online customer engagement metrics - Knowledge of online marketing and marketing channels - Attention to detail and ability to multitask