Im looking for a billing platform either to be built or someone thats got a copy of software. I would rather software thats all ready been made and tried and tested
it needs to do the following
**Automated ISP Billing**
Great solutions for your ISP Billing or WISP Billing needs. Easy, automated billing, is the focus of the PowerNOC Billing engine. It automatically pro-rates the first bill, sends out email invoices, charges credit cards, charges bank accounts, notifies when a customer's credit card fails, disconnects past due customers, and redirects customer's web browser to re-connect account. If you want simple hands-off ISP billing, then PowerNOC Billing is for you.
**Paper Invoicing**
For customers that need a paper invoice, this too is easy. Just select the paper invoice option on the customer's account. The invoice goes into a paper invoice batch. This daily batch is then created into an Acrobat .PDF document. Just print the .PDF document and you're done.
**Credit Card and ACH**
**Calculate Customer Referral Credits**
Many ISP's rely on current customers to tell their friends about your Internet service. What better way to tell your customers thank you, then by giving them a discount or credit. The PowerNOC Billing keeps track of all this information. You can see who is referring the most customers. It tracks when you give a credit for a referral.
## Deliverables
**Priority Levels**
Give top issues the attention they need. High priority issues stay at the top of the list.
**Pending Tickets**
If you need to come back to a ticket later, you can mark it as "pending" for either hours, days, weeks, or months. The ticket then goes to the bottom of your list. After the pending time is completed, the ticket returns to its normal priority. You can also quickly remove a ticket from pending status if needed.
**Customer Tickets Inside General Tickets**
You can group an individual customer ticket with a general ticket. This can be helpful when there is an outage affecting more than one customer. Affected customers can be grouped together within one ticket.
**Account Reports**
Reports that show individual transactions over a period of time can be generated as well as summary reports that show monthly income.
**Monthly Services Reports**
The number of customers subscribed to a service can be listed, and the amount of money you should be receiving each month is reported.
**Service Call Scheduling**
When a customer needs a service call, the tech support team can pick from the same list of available install times. If the service call will just be a quick visit, then it can be scheduled during the same time slot as a current install, or multiple service calls can be set during the same block of time.
**Individual/Group Tickets**
Assign a ticket to either a group of people or to just an individual. An email notification is sent out to users when they have a new ticket.
**Keep Track of Customer Data**
Keeping track of customers is easy and complete. Customers can be tracked in order to quickly determine whether they are just a lead, have signed up for service but are waiting for an install, are an active paying customer, are past due, or are no longer a customer. There are automatic logs created on the customer account that track what has taken place, and what user has made the change. You can also log phone calls, send emails, or enter any custom data that you may need to keep.
**Quickly Find Customers**
Managing thousands of customers is a breeze. To quickly find a particular customer, simply enter any portion of their information into the search box and the ISP Toolbox will bring up the best matched customers.
**Create Your Own Data Fields**
Any needed information can be tracked by adding a new data field for it. This data is also searchable.
**Install Scheduling**
Installers set what times and days they are available. Then, when a customer signs up, the sales team selects an appointment for them from the list of available install dates. That install time is then blocked off. When the installer logs in, he can quickly see what customers he needs to hook up that day.
## Platform
windows