Customer service agentsงาน

I am in need of a virtual assistant to handle customer service, inquiries, and data entry tasks. Key Responsibilities: - Responding to customer emails and live chats in a timely and professional manner - Managing customer inquiries and complaints, ensuring a positive resolution - Carrying out data entry and basic administrative tasks as required Ideal Candidate: - Previous experience in a customer service role - Proficient in written communication - Skilled in multitasking and time management - Comfortable using email, live chat platforms, and project management software - Attention to detail and problem-solving skills are essential I anticipate needing your assistance on an ongoing, part-time basis. Please submit your proposal if you meet th...

...and logo for my real estate business. Key Website Features: - The website should primarily focus on showcasing residential properties. - It should have a section for property listings, where I can feature a range of available houses. - A contact information section is essential. This should include a form for potential clients to fill out, as well as my phone number and email address. - Customer testimonials section is also needed. This should be a space where previous clients can leave reviews of my services. Additional Features: - I'd also like a 'home value link'. This is a feature where potential clients can input their address and receive an estimated value of their property. Logo: - A professional and eye-catching logo that resonates with th...

...marketing metrics is essential for success in this role. Ideal Skills: -Experience with Amazon Seller Central is a must. -API’s -Databases -Data Analytics -Data connections -Microsoft Excel -Coding -Pulling in data columns above(and more if available) from Amazon API’s into Excel -Detail-oriented, as accuracy is critical. -Amazon Listing Optimization, Website Optimization, Amazon FBA, Customer Service, Customer Experience, Marketing, Link Building, Sales, Advertising...

I'm in need of a proficient cold caller to reach out to various types of local businesses, including restaurants, retail stores, and service providers. The primary goal is to gather contact information. Key Responsibilities: - Making cold calls to local businesses - Collecting accurate contact details The leads should be submitted to me in the form of an email list. Ideal Candidate: - Proficient in cold calling - Able to converse professionally with different types of businesses - Attention to detail for accurate data collection - Proficient in compiling and presenting data in email format. Please note that the success of this project will largely depend on the quality of leads generated.

...professional adept in R Programming and equipped with expertise in econometrics. The goal of the project is to prepare an in-depth mini-paper analysing the effect of Italy's government expenditure on its economic growth from 2002 to 2022. I'm attaching an example for clear understanding. The job will entail: - Data Preparation: Use R Programming to prepare tables and plots utilizing sales, customer, and inventory datasets. - Econometric Analysis: Focusing on the impact of government spending on Italy's economic progress within the stipulated time frame. - Insightful Report: Conclude with a comprehensive report discussing findings and implications within the economic outlook. Ideal Skills: - Proficiency in R Programming - Strong understanding of Econometrics - E...

I'm seeking a Laravel developer to create a dynamic survey and dashboard system to collect and analyze user feedback from business clients. Key Responsibilities: - Develop a user-friendly survey interface for generating customer satisfaction scores and product feedback. - Implement a secure and reliable database system to store survey data. - Develop a dynamic dashboard that displays aggregated survey results. Ideal Candidate: - Proficient in Laravel PHP framework. - Experienced in creating survey systems and dashboards. - Strong understanding of database management. - Ability to design user-friendly interfaces. - Prior experience with user feedback collection is a plus.

I'm looking for an expert who can accurately retrieve data from an AWS RDS Database. The task includes: - Extracting text data, specifically all customer data - Precise collection of customers' names, emails, and membership dates - This project involves data extraction of all customers, not just active members Ideal skills and experience would include a comprehensive understanding of AWS, RDS databases specifically, and a stellar ability in data extraction and management. You should be meticulous and maintain the integrity of the data while handling extensive datasets. Familiarity with customer database management would be an added advantage.

I'm in need of a remote customer service specialist who is fluent in Spanish. This role will also involve some logistical analysis and inventory management tasks. Key Responsibilities: - Manage inventory: The successful candidate should be able to keep track of our product levels, order new stock and handle returns. - Logistics Data Analysis: Looking for an individual with the ability to analyze data, evaluate our current processes, and suggest improvements. The ideal candidate will be someone who is able to work independently, has strong communication skills, and has prior experience in inventory management and data analysis. Fluency in Spanish is a non-negotiable requirement.

Law Firm Website Project Description Project Title: Innovative One-Page Law Firm Website with ChatGPT Integration Project Description: I am looking for a skilled web developer to create a unique, innovative one-page website for my new law firm. The website should integrate ChatGPT to provide ... Implementation: Embed social media feeds and share buttons to allow users to share content directly from your website. Promote your social media presence to encourage cross-platform engagement. Personalized User Experience Tool: AI platforms like IBM Watson, or personalization tools like Optimizely. Implementation: Use AI to analyze user behavior and preferences, then personalize content and service recommendations. For example, show relevant articles, videos, or services based on previo...

I'm seeking a skilled video creator to produce a video for my website. I need a video for my website to have on the front page. I have pictures and videos to cut together. I want text and music too in the video. Similar to www.cluedupp.com. The video's purpose is to effectively explain a product or service to the general public. In order to do this, it needs to be engaging, informative, and visually appealing. Key Requirements: - Expertise in video production, especially live-action - Ability to create content that is appealing and engaging to a general audience - Understanding of effective messaging for explainer videos Your prior work in producing similar live-action product videos will be a decisive factor in selecting the right freelancer for this project. Your und...

As a B2B business looking to pitch to small businesses, large corporations, and startups, I need he...creating a persuasive pitch slide deck. The pitch slide deck is meant to present a unique value proposition - how we enable businesses to enter the market faster, with less risk and at a lower cost. In addition, I require assistance in creating a cogent Marketing Plan and Growth Strategy. Ideal candidates should have successful experience in: - Developing high-impact pitch decks for B2B service businesses - Designing comprehensive Marketing Plans and Growth Strategies - Crafting unique value propositions focused on cost reduction, improved efficiency, and fast, low-risk market entry Your experience will help turn this "story line" into an irresistible narrative fo...

I'm looking for a Shopify expert to create an e-commerce store for my Home & Kitchen products. Key Features: - User-friendly Navigation: The store should have a simple and intuitive interface to enhance customer experience. - Product Search Functionality: Customers should be able to easily find products they're looking for. - Mobile-Responsive Design: The store must be compatible with mobile devices to cater to a wider audience. - Promotions and Coupons: The ability to offer discounts and promotions for marketing purposes. - Keyword Optimization: Proficiency in using keywords to enhance the store's visibility on search engines. Product Categories: - Cookware and Bakeware - Home Decor - Aroma Diffuser - Gardening tool Subjected to change Product Quantity: - I e...

I'm in need of an experienced professional to integrate Email Marketing and Customer Support Apps with my current CRM. The key functionalities I'm looking to integrate are conversational, SMS and funnel app. Key Responsibilities: - Integrate Email Marketing features like Email Campaigns and Templates seamlessly into the current CRM system. - Integrate Customer Support functionalities to enable efficient Ticket Management within the CRM. The specific apps to be integrated should include: - Chatbot: Implement an interactive chatbot within the CRM to enhance customer engagement and support. - Text Messaging: Enable SMS sending and receiving integrated within the system. - Sales Funnel: Incorporate a sales funnel feature to streamline lead nurturing and sales p...

...individuals who can help me populate my website with profiles of their services. The profiles will be categorized by service type, and should include essential information such as: - Portfolio or samples of previous work: This section should offer potential clients a glimpse into the quality of your work. - Pricing or rate information: This is a key element for potential clients to understand your services and make an informed decision. I'm looking for individuals who can provide these profiles in the following service categories: Graphic design, Writing & translation, and Web development. Ideal candidates will have: - Swedish Native - Experience in their respective service category - Ability to create a visually appealing and informative profile - Str...

I'm in search of a dynamic customer service team of 6-10 representatives to provide comprehensive support for my customers via phone, live chat, and email. An ideal candidate would possess strong communication skills and proficiency in the English language. Key Duties: - Provide phone support - Address customer queries via live chat - Respond to customer emails Skills and Experience: - Excellent verbal and written English - Proven experience in customer service - Ability to multitask across various support channels

I'm looking for experienced Micr...data entry and management specifically for customer information. The Access system will focus on: - Handling and managing customer contact details - Storing personal information about customers - Tracking services expiration dates - Time services management The freelancer applying for this project should have prior experience in database design, optimization, reporting and analysis using Microsoft Access. Experience in managing customer-oriented databases would be an added advantage. Your competencies should also include efficient time management and a keen eye for detail to ensure no entry goes amiss. With your skills, you should be able to develop an intuitive and user-friendly Access database that allows seamless tracking a...

I'm looking for a skilled professional who can enhance the rating display on my Google My Business (GMB) platform. The ideal candidate will be able to improve the way ratings are presented to viewers. Key Requirements: - An understanding of the Google My Business platform and how it can be utilized to drive customer engagement. - Experience in improving rating display in GMB or similar platforms. - Ability to attract more local residents to view and engage with my business. This project is perfect for someone who understands user behavior and conversion optimization. Your work will be vital in attracting local residents to my business.

...solution under our B2B product, my customer will setup their whatsapp business account under our platform like wati. This will be used for customer messaging and campaign management. Check our platform and let me know, how should we provide this feature to customers to make their life easy so they can have whatsapp all conversation at one place. Key Features and Functionality: - Ability to create and send WhatsApp messages from our CRM platform - Conversations and message history should be recorded and displayed within individual records on the CRM - Complete tracking and reporting capabilities including message delivery status Specific Requirements: - Integration of WhatsApp Business account with our CRM - Campaign management to support customer messaging - ...

I'm in need of high quality 360° video shooting and editing service for a tourism and events project in Orlando, Florida. This footage is meant to be seen via Oculus VR Glasses. Key Details: - The final video duration should be around 2 minutes. - The video will serve tourism and event promotion purposes. Ideal candidates should have: - Proficiency in 360° video shooting and post-production editing. - Demonstrated experience in creating engaging tourism and event videos. - Familiarity with local Orlando scene would be a bonus. Please provide examples of past 360° video projects when bidding. Looking forward to your creative proposals!

We are looking to create a web- portal where a client can log in and see the specific status construction jobs are in, the schedules, photos taken, and the internal & external communications that are being recorded in JobNimbus. There will be very limited data a customer will need to edit, but more simply the ability to approve jobs and send add notes as needed. We will provide a very detailed 2-3 page mockup to show the data, structure& branding of our needs, but request the developers verify the data needed to complete the Customer Portal is avail through the JobNimbus API and/or whatever means the developer sees fit. I am seeking an experienced developer for a comprehensive integration utilizing JobNimbus' API. The goal is a complete and faultless synergy ...

I'm in need of a keen researcher who can delve into a provided spreadsheet of businesses for analysis. The data is varied and comprehensive, including but not limited to customer demographics, product descriptions, and pricing information. This is exclusively a RESEARCH project, and will take some time. Because of this I WILL ONLY PAY HOURLY. If you require a fixed price/contract, do not bid, I will not give you the job. Key Responsibilities: - Thoroughly examine the provided businesses in the spreadsheet - Extract and analyze various attributes, such as customer demographics, product descriptions, and pricing information - Summarize and present the information in a clear, concise manner - Provide suggestions on the potential opportunities or challenges based on the dat...

I am starting an online store to sell products for children age 5-10. This will include calendars, books, games etc. And we need a logo. The company name is "Atentino". We want the kids to be smart, attentive, disciplined and have fun. I'm in need of a talented logo designer to create a logo for my brand. The logo will serve the following purposes: - Brand recogni...symbols. I'm looking for something unique and memorable that will help my brand stand out in the market. Ideal skills and experience: - Experience in logo design, particularly for branding purposes. - A good eye for colors and design aesthetics. - Strong portfolio of previous logo designs. - Ability to incorporate objects creatively into the design. - Understanding of brand representation and customer...

...Product Customization Options: Customers should be able to personalize products before making a purchase. This could range from selecting certain colors, sizes, or adding custom text. - Customer Reviews Section: I want to incorporate a customer reviews section for each product. This feature is crucial for building trust with potential buyers and driving sales. The ideal candidate should have: - Proven experience in building Shopify e-commerce websites from scratch. - Strong knowledge of Shopify's customization capabilities. - A good understanding of e-commerce best practices, particularly regarding customer reviews and product personalization. - Excellent communication skills to ensure the website meets my requirements. If you have prior experience in creati...

I am trying grab breeders attention to choose my company as their delivery service. I haven't got one person to respond. I figure something is off. I would like for you check the grammar, and make a little improvement

...system that automatically updates stock levels in response to orders, ensuring accurate and timely management of product availability. - Payment Processing: Smooth and secure payment processing capabilities to facilitate transactions and revenue collection. - Returns Management: Effective returns management system that tracks, processes and resolves return requests in a timely manner, ensuring customer satisfaction. Ideal Skills & Experience: - Proficiency in Android app and website development - Experience with e-commerce and marketplace integrations - Prior work on order management systems - Strong understanding of inventory and payment processing systems - Familiarity with the Amazon, Flipkart and Meesho marketplaces would be a plus I am open to timeframes and flexible r...

...Kong registered company? 3. Do we need to have a public AliExpress store-front, or can we disable the AliExpress store-front for the public and sell only publicly via our own Shopify website (only using AliExpress for the the back-end [Order Processing including payments, Order Fulfillment, and Shipping). 4. Would it be possible to disable AliExpress communication with the customers so that the customer only received our branded confirmation e-mail? 5. What are the fees for the Intake of Merchandise. Storage, Order Picking, Packing Materials, etc.? 6. What are the international shipping rates for underwear (~80 grams total weight)? 7. How to integrate the AliExpress back-end with the Shopify back-end? 8. How are custom forms for the import of packages created? In the event the i...

I'm looking for an expert to help configure different tools with AI to streamline and automate crucial processes at m...ChatGPT, Google Workspace, and Notion. - **Processes**: I'm particularly interested in automating lead generation, email campaigns, social media scheduling, customer support, and project management. - **Lead Generation Automation**: For lead generation specifically, I envision the integration of AI through both AI-powered chatbots and automated lead scoring. Ideal skills and experience for this project include a deep understanding of AI technologies, advanced knowledge of the specified tools, and a strong track record in automating marketing processes. A background in CRM systems, email marketing, social media management, and customer support wi...

I am looking for a professional service provider to develop an Android app for my E-commerce business. Key requirements: - Development: The primary task will be to develop a feature-rich and user-friendly E-commerce mobile application. - Platform: The app must be specifically designed and optimized to work on Android devices. Ideal skills and experience for this job include: - Proven experience in mobile app development, especially for E-commerce. - Expertise in Android development. - Knowledge of UI/UX principles for mobile app design. I am looking forward to your proposals.

I'm looking for a freelancer to assist me in conducting outbound sales calls specifically targeting individual consumers. This project involves - Making initial contact: You'll be responsible for getting in touch with these customers, introducing our service, and engaging with them to explore potential sales opportunities. - Delivering sales pitches: You should be comfortable discussing our USP and benefits, and persuading customers to try our services. - Handling objections: You need to be adept at addressing customer concerns and overcoming objections to effectively close sales. - Recording and Reporting: Keeping detailed records of each call and summarizing outcomes will be part of this role. Ideal candidates should have: - Good organizational and time-manag...

As an expert in d... These campaigns are crucial to increasing sales, building brand awareness, and driving more traffic to my website. Serving both new and our cherished existing customers, these campaigns will need to be compelling, properly targeted and efficiently sent every week. The ideal freelancer for this project should demonstrate: * Proven experience in email marketing. * Ability to target different customer categories effectively. * Familiarity with timing emails for optimal response rates. * Skills in creating engaging and persuasive content. * Ability to measure and report on email campaign success. This should be a long-term commitment with a weekly frequency, and I'm looking forward to finding the right person to create a successful and enduring partnership ...

The predominant objective of this project lies in enhancing customer satisfaction through innovative and top-notch UX design. This project demands proficient skills in: - UX design for both mobile and desktop platforms. - Ability to create a bold, vibrant, and engaging user interface is of prime importance, since that's the design style preferred for this project. Your previous experience with creating interfaces that have successfully improved customer satisfaction would be a valuable asset for this work. A passion for creating user-friendly designs and a knack to transform virtual experiences into engaging journeys for customers is much appreciated.

Hello everyone! I'm looking for a Python freelancer/developer who can complete my code. Topics to know crypto/api/websocket/solana. If anyone wants to offer their service please contact me for more informations

I'm looking for a professional who can help me expand my Instagram followers and enhance my engagement with the existing community. Currently, I have around 1-5k followers and I mostly post product or service promotions. Requirements: - Increase the number of followers significantly - Enhance engagement through likes and comments - Drive collaborations with influencers in the industry Ideal Skills & Experience: - Proven track record in growing Instagram accounts - Experience in influencer marketing - Familiarity with the product/service promotion niche

...businesses in my area. We will be working alongside several local businesses across the United States and Canada to create a marketing strategy driving qualified leads. Key Project Details: - Service Types: The leads need to be generated for businesses offering services like plumbing, electrician, roofing, cleaning, landscaping, painting, and handyman services. - Target Audience: I'm looking to target both homeowners and business owners. - Lead Delivery: I prefer to receive the leads by email or phone. Ideal Skills and Experience: - Proven track record in lead generation, particularly in the mentioned service sectors. - Strong understanding of the local market and the dynamics of reaching both homeowners and businesses. - Proficient in email lead generation tacti...

I need a simple C# Windows Forms management project. It has three classes: Service, Tourist and Tranzactions. It's for college and supposed to be for a tourism agency wanting to keep track of its services, tourists and tranzactions. Nothing complicated, a CRUD app connected to a SQL database, simple UI and the project has to meet the requirements from the screenshot attached below.

I'm seeking a skilled freelancer to help me find buyers for my pyrolysis oil in Vietnam. The oil is top quality, with high calorific value, low sulfur content, and specially optimized for use in industrial boilers. Key Responsibilities: -...industry. - An understanding of the industrial and commercial markets in Vietnam. - Proven track record of successful negotiations and deal closures. - Ability to effectively communicate the technical specifications and benefits of the product to potential buyers. - Fluency in Vietnamese and English is a plus. Your goal will be to not only find buyers, but to maintain a consistent and strong customer base. This is a commission based project, and I'm confident that with the right person on board, we can establish a solid presence in th...

I'm in search of a versatile digital marketer who can help boost my brand's presence t...multi-faceted digital marketing campaigns - Solid understanding of SEO best practices - Exceptional social media marketing skills - Proficiency in email marketing - Ability to work on website design and optimization The main goals are to increase brand awareness, drive website traffic, and generate leads. I believe a holistic digital marketing approach is the way forward for us. I’m looking for this service 1) Seo 2) social media activities instgram / Facebook / YouTube 3) creation of blogs 4) Google my business 5) ppc management ( budget for paid ads as per your budget ) 6) website design My budget is $50 Canada dollars months If you cannot do it within my budget, p...

...the expansion of a public storage facility. Your primary task will be to conduct a comprehensive market analysis, focusing on market segmentation and target customer analysis. Your findings must be presented in a detailed written report. Key Responsibilities: - Conduct a thorough market analysis for the public storage sector - Implement comprehensive market segmentation and target customer analysis - Prepare a detailed written report summarizing the findings Ideal Skills and Experience: - Proven experience in market analysis, particularly in the real estate sector - Ability to perform in-depth market segmentation and target customer analysis - Strong written communication skills to produce a detailed report - Knowledge of public storage industry is a plus Please ...

I need a comprehensive immigration website that would enable users to easily contact us for various services ...highlighted and easily accessible to users. - Navigation: The website should provide clear, easy-to-understand information on immigration policies, visa requirements, and the application process. Users should be able to navigate this information easily. Skills and Experience: - Strong web development skills, particularly in creating user-friendly interfaces - Experience in creating websites for service providers - Understanding of immigration processes and legal requirements would be beneficial - SEO optimization for the website would be a plus - Attention to detail and a commitment to delivering a high-quality product Reference website -

I need a UI designer to create a Figma structure for both a website and an app. Key Requirements: - Light color scheme: I prefer a color scheme that includes white and pastel colors - Platforms: The app should be for Both iOS and Android - Urgency: I need this project completed ASAP. Ideal Cand...should be for Both iOS and Android - Urgency: I need this project completed ASAP. Ideal Candidate: - Proficient in Figma - Experience designing UI for both websites and mobile apps - Strong understanding of color usage and schemes - Capable of quick turnaround without compromising quality. Your role will be to design an intuitive and visually appealing interface for an event ticket booking service. I look forward to seeing your portfolio and understanding how you can bring my visio...

Please submit a voice recording using to apply for this job, you must submit a voice recording telling about your experience & schedule (must speak Spanish & English) If you do not submit a recording, we will not contact you. The pay is $100 / week, starting. 6-8 hours per day. A lot of room to grow.

...need of a professional that can help me compile a customer email list from a single business email address. The purpose of this email list is to support our marketing campaigns, allowing us to reach out to our customers and potential leads. The ideal candidate for this job will be able to gather this information solely from the incoming emails, as well as categorize them based on customer interest. Key responsibilities: - Compiling customer email list from a single business email address - Ensuring categorization of emails by customer interest Ideal skills for this project: - Proficiency in handling emails and email extraction - Experience in compiling and organizing customer data - Strong analytical skills to categorize emails by customer...

...advanced features such as email automation, personalized messaging, and customer journey mapping. The system will primarily target Business-to-Consumer (B2C) audience. The successful freelancer should have proven experience in Salesforce CRM integration with Journey Builder. Where possible, the freelancer should: - Enhance the email automation system for effciency - Develop personalized messaging to engage our consumer base - Implement customer journey mapping features to better understand our users’ experiences Skills and Experience needed: - Experience working with Salesforce Journey Builder - Expertise in CRM integration - Understanding of both the email automation processes and personalised messaging - Prior work in customer journey mapping CRM integ...

I'm looking for a skilled professional to help me with a comprehensive research report. - The report should include thorough analysis of current market trends and potential growth opportunities. - It should also touch on customer satisfaction and competitor analysis. The ideal candidate should have a strong research background, preferably with a focus on market analysis. Previous experience in compiling similar reports would be a big plus. Please provide a sample of your previous work in your bid. I would prefer this project to be completed in a timely manner, so reasonable timeframes should be kept in mind.

I'm in need of a proactive and results-driven professional to assist in setting appointments with homeowners who are interested in solar panels, batteries, and roofing as alternative energy options. Key Responsibilities: - Conducting follow-up calls on leads provided by our marketing team - Setting 6-10 appointments per week with interested homeowners ...position requires: -Bilingual (Spanish & English) - Strong communication skills to engage with potential customers - Previous experience in appointment setting is a plus - Knowledge or interest in alternative energy options such as solar panels, batteries, and roofing - Ability to understand and convey the unique selling points of our products If you have the skills and commitment to help expand our customer base, I'...

I'm in need of a comprehensive marketing business plan to help attract more customers to my burger restaurant, with a specific focus on families with children. Key Requirements: - Goal: The primary aim of this plan is to increase customer footfall and revenue by targeting families with children. - Target Audience: Understanding and appealing to families with children is crucial for the success of this project. - Marketing Channel: The plan should predominantly focus on social media as the primary marketing channel. Ideal Skills and Experience: - Extensive experience in developing marketing business plans, particularly within the food industry, would be highly beneficial. - A strong understanding of family marketing and the ability to adapt marketing strategies accordingly. -...

Freelancer as The Research General job description: He will prepare a plan to study the extent of customer satisfaction with services, and after-sales services, study the local market, prepare a report on the market share of Masarat, prepare a visual analysis and report, research, and come up with completely new services in the local market. Duties, responsibilities and powers: • Prepare a plan for a specific marketing research project. It identifies the best methods that can be used to achieve those goals. • Project questionnaires, polls, surveys, and other data collection resources. • Research and collect data regarding the current product market, customer demographics and interests, and factors affecting demand for products. Analyze results to determine w...

I'm looking to develop an on-demand service application that focuses on car services. Here are some key features I'm looking to include: - **User Registration and Login**: The app should have a smooth and secure user registration and login system. - **Service Provider Profiles**: It's important for users to be able to view and select service providers based on their profiles. - **Booking and Scheduling**: Users should be able to book appointments with service providers easily. - **Tracking**: It would be great if an in-app feature could allow users to track the status of their service requests. - ** Service Reminders: Automatic reminders for upcoming maintenance based on service history - ** Emergency Services: Provide option...

Keil Business Solutions GmbH is an innovative Google reseller and IT service provider. For a customer project we are currently looking for a Senior SAP PP Functional Consultant for TKE project (f/m/d) - Spain Roles & Responsibilities: • Facilitate the implementation and support of SAP PP ECC Roll-outs. • Perform detailed analysis of complex local business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements. • Facilitate workshops to collect local business requirements. • Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs. • Design, customize, configure and testing of PP. • Ident...

Please Update the Prestashop to the last Stabile Version. Take Care and do a Backup, also we do it.. try to keep the current theme and programming Make sure that at least the following modules are still running after the upgrade DHL, PPL shipping service provider, payment functions... just the important ones to rebuild a store operation. Complete Check for funktion and improvements - old Theme must Working fine inkl. ABO function - All Modules must working or update, grade - Design is in all sites ok - Currency and Payment function fine.